I'm Worried About Paying My Rent
We have a responsibility to manage the income we get from rent responsibly and effectively so that we can maintain our properties and provide services to you. Part of this is preventing rent arrears in a firm but fair way.
We understand that managing your rent and other outgoings can be difficult. If you are struggling to pay your rent, we want to help, so please get in touch as soon as possible. Call us on 03003039848 and ask to speak to your Income Management Officer. We can then arrange for you to pay your arrears in instalments that are easy to manage.
We are committed to giving you advice and practical support to help you pay your rent. We have a Money Matters Team who can help you with debts, budgets and benefits advice.
We also have a Support & Wellbeing team that can support you to maintain your tenancy.
You may be entitled to benefits to help you pay your rent. You can visit Cheshire West and Chester Council’s website or call 03001237021 to find out more.
Paying Your Rent
We have several options to make paying your rent as easy as possible:
Direct debit is a cost effective and trouble free way of paying rent from your bank account. You can now pay on any day of the month.
24 Hour Automated Payment Line
Have your 10 digit rent/garage reference number and a debit/credit card available then call our 24 hour automated payment line on 0300 303 0309.
If you need to speak to someone you can contact us during office hours.
If you have not registered for iHousing before, fill out the short form below and we will send you log in details:
Rent Payment Card
If you want to pay at a Payzone or the Post Office but don’t have or lost your rent payment card card call contact us and we can order you a new one.
Housing Benefit & Universal Credit
Currently the housing benefit and Universal Credit system is complicated. If you need any help, support or advice contact our Money Matters Team