I'm Worried About Paying My Rent

We have a responsibility to manage the income we get from rent responsibly and effectively so that we can maintain our properties and provide services to you. Part of this is preventing rent arrears in a firm but fair way.

We understand that managing your rent and other outgoings can be difficult. If you are struggling to pay your rent, we want to help, so please get in touch as soon as possible. Call us on 03003039848 and ask to speak to your Income Management Officer. We can then arrange for you to pay your arrears in instalments that are easy to manage.

We are committed to giving you advice and practical support to help you pay your rent. We have a Money Matters Team who can help you with debts, budgets and benefits advice.

We also have a Support & Wellbeing team that can support you to maintain your tenancy.

You may be entitled to benefits to help you pay your rent. You can visit Cheshire West and Chester Council’s website or call 03001237021 to find out more.

Paying Your Rent

We have several options to make paying your rent as easy as possible:

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Direct Debit

Direct debit is a cost effective and trouble free way of paying rent from your bank account. It's available on the 1st, 2nd, 11th, 18th, 25th, 28th, 29th or 31st of every month.

Download the form  here and email or post it back to us.

24 Hour Automated Payment Line

Have your 10 digit rent/garage reference number and a debit/credit card available then call our 24 hour automated payment line on 0300 303 0309. 

If you need to speak to someone you can contact us during office hours.

Online Payment

You can register for Santander Bill Payment or pay your rent through our ihousing tenant portal.

If you have not registered for iHousing before, fill out the short form below and we will send you log in details:

iHousing Application

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Rent Payment Card

You can pay with cash, debit card or cheque at any Payzone or Post Office using your rent payment card. 

If you want to pay at a Payzone or the Post Office but don’t have or lost your rent payment card card call contact us and we can order you a new one. 

Housing Benefit & Universal Credit

Currently the housing benefit and Universal Credit system is complicated. If you need any help, support or advice contact our Money Matters Team 

Rent Free Weeks

If you pay your rent weekly we work out how much you have to pay over 48 weeks

This means there are four weeks where you don’t have to pay as long as your rent account is clear.

If you pay your rent by direct debit or standing order, we will work out 48 weeks rent and divide the amount over 52 weeks so that you make either 12 monthly payments or 26 fortnightly payments.

There are two rent free weeks at Christmas and two at the end of March.

Rent Statements

We will send you a rent statement four times a year.The rent statement sets out everything that has been added to or taken out of your account, including insurance premiums, service charges and garden charges (if these apply). You can contact us to check your rent balance or request a statement.