Rent Support in 2024

Click here to view the rent support leaflet sent with your rent increase letter. 

For further information and help, please contact our team by calling 0300 303 9848 or email

Remember, there are 53 Monday's ths year which affects your rent. If you're unsure, please get in touch with the team. 

Universal Credit Migration

Universal Credit - if you receive a Migration Notice letter from the DWP.

Universal Credit is rolling out to further customers throughout 2024/25. The DWP will write to you to let you know when this is happening.

If you receive a Migration Notice letter from the DWP

To continue receiving financial support you must claim Universal Credit by the deadline date given in your letter. This is 3 months from the date the letter was sent.

If you cannot claim Universal Credit by the deadline date, you should contact the Universal Credit Migration Notice helpline as soon as possible. 

They can only give you more time to make a claim if you have a good reason. You must request this before the deadline date on your letter.

Visit here for more information.

Transitional protection’ payments

These are an additional amount to help with your move to Universal Credit. The payment will make up the difference if your Universal Credit entitlement is less than your previous tax credits or benefits.

You can only get this additional amount if you have received a Migration Notice and claim by the deadline date on your letter.

Worried about the Cost of Living?

We know the cost of living crisis is a very challenging times for many customers, but we’re here to help if you’re struggling with your finances or rent payments. We understand that managing your rent and other outgoings can be difficult sometimes. If you are worried and are struggling to pay your rent, we want to help, so please get in touch as soon as possible.

Our Rent Support Team offer confidential advice and support just for you, as we know everyone's circumstances are different. We know asking for help isn’t always easy, but talking to someone can give you a new view on things and a way to move forward. We are here to help and we will never judge.

We are committed to giving you the advice and practical support you need to pay your rent.

Quotes from customers who have been helpedCall us on 0300 303 9848 and ask to speak to the Rent Support Team or email us at