If you are worried about paying your rent or other bills, please get in touch with our Rent Support Team. The team are the first step to helping you get the assistance you need to manage your rent. If you can't contact us during the day, we are available until 6.45pm on Wednesdays.
Direct debit is a cost effective and trouble free way of paying rent from your bank account. You can now pay on any day of the month, making rent payments more convenient for you.
Download the form here and email it to rentfirst@wvht.co.uk or post it back to us.
You can pay your rent anytime and anywhere via our app.
Have your 10 digit rent/garage reference number and a debit/credit card available then call our 24 hour automated payment line on 0300 303 0309.
If you need to speak to someone you can contact us during office hours.
You can pay with cash, debit card or cheque at any Payzone or post office using your rent payment card.
If you want to pay at a Payzone or the Post Office but don’t have or lost your rent payment card card call contact us and we can order you a new one.
If you need any help, support or advice contact our Rent Support Team by emailing rentfirst@wvht.co.uk or calling 0300 303 9848.
Below are our Rent Support team. For any financial worries, please get in touch and they will be able to help you.
Sophie Anderton
Area: Acton Bridge, Darnhall, Greenfields, Leftwich, Marton, Over, Weaverham, Woodford Lane
Contact: 01606 813586, sophie.anderton@wvht.co.uk
Trish Dolan
Area: Allostock, Alsager, Alvanley, Anderton, Antrobus, Arclid, Aston, Barnton, Byley, Chelford, Comberbach, Crowton, Danefields, Delamere, Dutton, Frodsham, Great Budworth, Helsby, Kingsley, Lach Dennis, Little Leigh, Lostock, Manley, Marston, Nether Peover, Norley, Northwich Town Centre, Oakmere, Rudheath, Sproston, Whitley, Wimslow, Wincham
Contact: 01606 813415, trish.dolan@wvht.co.uk
Vic Wlosinski
Areas: Bakers Lane, Castle, Cotebrook, Crook Lane, Cuddington, Davenham, Dene, Grange, Greenbank, Greville, Hartford, Kingsway, Little Budworth, Meadowbank, Middlewich, Moulton, Rushton, Stanthorne, Sutton Weaver, Tarporley, Utkinton, Wharton Gardens, Wimboldsley, Winnington
Contact: 01606 813398, victoria.wlosinki@wvht.co.uk
Alison Jones
Area: Alvanley, Anderton, Aston, Barnton, Crowton, Delamere, Dutton, Frodsham, Helsby, Kingsley, Little Leigh, Manley, Norley, Oakmere
Contact: 01606 813413, alison.jones@wvht.co.uk
Ben Jackson
Area: Leftwich, Over - Winsford
Contact: 01606 813408, ben.jackson@wvht.co.uk
Donna Taylor
Area: Acton Bridge, Darnhall, Greenfields, Marton, Weaverham, Woodford Lane
Contact: 01606 813411, donna.taylor@wvht.co.uk
Holly Moncrieff
Area: Allostock, Alsager, Antrobus, Arclid, Byley, Chelford, Comberbach, Danefields, Great Budworth, Lach Dennis, Lostock, Marston, Nether Peover, Northwich Town Centre, Rudheath, Sproston, Whitley, Wimslow, Wincham
Contact: 01606 813548, holly.moncrieff@wvht.co.uk
Jackie Walsh
Area: Bakers Lane, Castle, Cuddington, Dene, Greenbank, Hartford, Sutton Weaver, Winnington
Contact: 01606 813563, jackie.walsh@wvht.co.uk
Ralph Atherton
Area: Crook Lane, Davenham, Greville, Kingsway, Middlewich, Moulton, Stanthorne, Wharton Gardens, Wimboldsley
Contact: 01606 813414, ralph.atherton@wvht.co.uk
Vicky Ledsham
Area: Cotebrook, Grange, Little Budworth, Meadowbank, Rushton, Tarporley, Utkinton
Contact: 01606813471, vicky.ledsham@wvht.co.uk
Annual rent increase information is being sent to all customers, in the post, from 23rd February 2026. Please read the letter and contact us if you have any questions. If you have not received this letter by the end of February, please call us on 0300 303 9848.
Here's a handy guide for how to read your rent increase letter.
From 6th April 2026 rents will increase by 4.8%. The Trust's Board has approved the increase in rent and service charges (if applicable) with effect from 6th April 2026. The annual rent increase is in line with the rent standard, set by Government and The Regulator of Social Housing. The increase is calculated by the consumer price index (3.8% as at September 2025) plus 1%, giving an overall increase of 4.8%.
We would urge anyone with concerns about rent payments to contact our Rent Support Team on 0300 303 9848. The team are experts and are here to support all customers.
The Trust’s Board has approved the annual increase in your rent and service charge (if applicable), with effect from 6th April 2026 by 4.8%. If your property has been designated as affordable rent (rent set based on 80% of a comparable market rent) your rent will change by no more than the 4.8% rent cap, this ensures your rent remains affordable and does not exceed 80% of a comparable market rent.
Your 'dwelling tenancy' agreement gives you full details about your rent, service charges and any other charges. This section gives some background as to how rent and service charges are set and reviewed annually.
The rent we charge you covers the use and occupation of your home. The rent we collect is used to pay for the cost of managing and repairing your home together with cyclical such as gas servicing and major improvements to homes. We also provide a range of additional services, such as teams that can help you with money concerns, helping to find work, keeping open spaces clean and tidy.
All housing associations and councils have a formula for calculating rents set by the Government. This means rents are set equitably, reflecting the size, condition and location of a property and local earnings, regardless of who the landlord is.
Every property has a target rent and the formula is based on the following factors:
All new lettings will have rent set at the target rent level. However, your current rent may be different to the target rent for your home.
The rents on some of our properties are worked out in a different way to that described above:
When you receive a service that is in addition to occupying your home then there will be a service charge to pay. They cover a wide range of services including: a lift in a block of flats, a door entry system, grounds maintenance, cleaning of communal areas, window cleaning, caretaking services and many more.
We will charge all new customers for all services they receive and these will be listed in your tenancy agreement. However, if your tenancy started before 2002 you may not be charged for any or all the services you receive.
Service charges will be calculated by us by using a fair proportion of the costs incurred or likely to be incurred in the delivery of the service. The charges will be fixed (meaning that they may not be reviewed annually) or variable (they will be reviewed annually), dependent on the circumstances of the charge.
Fixed service charges will be increased, at the same time as rents, by no more than CPI, for the previous September, plus 1%. Variable service charges will be increased or decreased following the review of annual expenditure.
More information on how your rents are set and increased can be found here.
If you are a member of the Home Contents Insurance scheme, the charge is not changing, and it is not included in the amounts in the rent increase letter.
Not in our Home Contents Insurance scheme? You can find more information here.