Data Protection

We need to process your personal information so that we can deliver services to you, and we are committed to processing your information securely and in line with data protection law.

Below you will find information about how we use your data and cookies.

Questions about Personal Data and Cookies

Where can I find your privacy information?

You can read:

What information do you collect when I use your website?

We may collect:

  • Technical details like your IP address, browser type and how long you visit
  • Information about how you use our pages
  • Details you provide when making an enquiry or request
Why do you collect this information?

We use it to:

  • Provide website services (for example, responding to your enquiries)
  • Improve how our website works
  • Create anonymous statistics to help us develop our online services
What are cookies?

Cookies are small text files placed on your device by websites. They help the site work properly and remember your preferences.

What types of cookies do you use?

Necessary cookies
These help the website work. You can block them in your browser, but some features may not work correctly.

Optional cookies (Analytics and third‑party cookies)
These help us understand how visitors use our website so we can improve it.
You can choose whether to accept them. If we use third‑party tools (like YouTube videos), those services may place their own cookies.

What do common data protection terms mean?
  • Data Controller: We decide how and why your personal data is used
  • Data Processor: Someone who processes data for us
  • Data Subject: A person whose data we hold
  • Personal Data: Information that identifies you, like your name or address
  • Special Category Data: Sensitive information such as health, ethnicity or religion
  • Processing: Anything done with your data, including storing, using, or deleting it
  • Privacy Statement: How we explain what we do with your data
Why are you allowed to use my data?

We must have a legal reason (a “lawful basis”). These include:

  • Consent
  • Contract
  • Legal obligation
  • Vital interests (safety)
  • Public task
  • Legitimate interests

For most tenancy‑related tasks, our basis is contract.

How do you make sure my data is used properly?

We follow the data protection principles, meaning your data is:

  • Used fairly and transparently
  • Collected for clear, lawful purposes
  • Limited to what is necessary
  • Kept accurate
  • Anonymised when possible
  • Stored securely
What rights do I have?

You have rights over your data, including:

  • To be informed
  • To access your data
  • To have data corrected or deleted
  • To restrict or object to processing
  • Rights around automated decisions

You can request your data using our online form or by phone. We have one month to respond from the date we confirm your identity.

Who is your Data Protection Officer (DPO)?

You can contact our DPO at:

Weaver Vale Housing Trust, Gadbrook Point, Rudheath Way, Gadbrook Park, Northwich, Cheshire CW9 7LL, or call 0300 303 9848 or email data.protection@wvht.co.uk