What is an Emergency Repair?

We classify an emergency to be one or more of the following;

  • Severe water leaks or bursts
  • Blocked toilets (if there is only one in the property)
  • Total loss of power
  • No heating/hot water
  • Access problems
  • Serious risks to health and safety

If you think you have a gas leak or can smell gas, leave the house and phone the National Gas Emergencies number immediately on 0800 111 999.

To report an emergency repair please call us on 0300 303 9848


A change to our services March 2020

We understand this is a worrying situation, the safety of our colleagues and customers is our utmost priority. Following the Government decision to raise the COVID-19 response level to ‘Delay’ phase and implement ‘social distancing’ measures, we are making some temporary changes to our services to help reduce the spread of COVID-19.

We are open for business, but we are reducing our face to face appointments.
The changes below will be in place to protect our colleagues and customers.

From 23rd March;

  • The Repairs & Maintenance service will cover emergency repairs only and will also include any necessary compliance checks / H&S related work or inspections.
  • We continue to carry out safety inspections of communal areas.

What will happen next?

Our customer service team will be contacting you shortly to cancel any non-emergency repairs you have booked in with us. We will also be cancelling any planned works such as kitchen, bathrooms if they haven’t started yet (we will finish these works if they have already started).

To see what an emergency repair is click here socsi.in/tgZWW

We are monitoring the advice from the Government and we will keep you updated via our Facebook page and website.