We understand that all repairs are important to you. However, we group repairs into different priorities to make sure we deal with the most urgent ones quicker.
We group repairs as follows:
Responsive Repairs - These are undertaken on a priority basis based on the nature of the report.
Emergency Priority One - We aim to complete these within 24 hours.
Routine Priority Three - We aim to complete these within 28 days and are non-emergency.
When you book a repair we will provide you with an appointment date and time slot convenient to you.
The time slots that we are able to offer are:
All Day – This appointment will be attended to at some time during the working day, from 7.30am (with customers agreement), if not between 8.00am to 5.00pm.
AM – This appointment will be attended from 7:30am (with customers agreement), if not 8.00am to 12.00 midday
PM – This appointment will be attended to between 12:00 midday to 5.00pm
School Run – This appointment will be attended to between the hours of 9:30am and 3:00pm, and is used to accommodate customers who need to drop off, and collect children from school.
Programmed Repairs: For work that will take more than four hours to complete, we will draw up a timeplan with you, with a target completion time not exceeding one year from when it was reported.
Please note Priority One repairs are for emergencies only and if any repair requests are found not to be a genuine emergency, then you may be charged for the works. Likewise, any repairs that are deemed to have been requested as a result of damage caused by you, you may also be charged for them.