This section is for anyone who already owns, or is thinking about buying, one of our leasehold homes. Many of our leaseholders are first‑time buyers, so we aim to make everything as clear as possible.
If you have a problem with your lease, always check your lease document first or get independent legal advice.
What is a lease?
A lease is a contract between you (the leaseholder) and us (the freeholder). When you buy the property, you agree to certain responsibilities, and so do we.
Can the lease be changed?
Service levels and charges may change over time, but the main conditions of your lease can only be changed if both sides agree, or if a court or tribunal tells us to.
Will I have to pay service charges?
Yes. All leaseholders contribute towards the cost of running and maintaining the building. This usually includes things like:
- Grounds maintenance
- Building repairs
- Management and admin
- Insurance
- Communal electricity
You’ll get a yearly invoice, but you can choose to pay in instalments if that helps.
Do I pay ground rent?
Some leases include a small yearly ground rent, usually £10. If this applies to you, you’ll receive an invoice.
What happens if I can’t pay?
If you miss a payment, we’ll contact you to talk things through. We can usually arrange instalments. We only consider formal action if we can’t reach an agreement.
What if a leaseholder doesn’t follow the rules of the lease?
We’ll contact you first to understand the issue and try to resolve it.
If the problem continues, especially if it affects safety or causes a nuisance, we may need to take further action.
What if the Trust doesn’t meet its responsibilities?
Please contact the Home Ownership Team on 01606 813 582 and we’ll look into it. You can also use our formal complaints process if needed.
What if I want to sell my flat?
Please contact the Home Ownership Team on 01606 813 582 first. Your lease will explain the sales process.
If you bought the property with a discount, you may have to repay some or all of that discount, depending on when you sell and the current value of your home. We’ll explain this fully when you get in touch.
Can I sublet my home?
Your lease will say whether you need permission to sublet. Please check your lease first.
What repairs are the Trust responsible for?
We usually look after:
- The outside of the building
- The main structure
- Shared areas and services
If large‑scale works are needed, we follow a legal process called Section 20 to make sure you can give your comments before work begins.
How do I report a repair?
Call the Repairs Team on 0300 303 9848. This number is also available for emergency repairs outside normal hours.
If you need help reporting a repair, contact the Home Ownership Team on 01606 813 582.
What repairs am I responsible for as a leaseholder?
You’re responsible for anything inside your home that isn’t part of a shared area, including:
- Your heating system and appliances
- Internal ceilings and doors
- Plasterwork and internal walls
- Plumbing and electrics inside your home
- Decorating
- Your own garden area
Your lease will give full details.
Do I need permission to make improvements?
Some work will need written permission from the Trust. For certain alterations, there may be a fee. Please contact us to check before starting any work.
Contact us
If you have questions or need more information call 01606 813 582 or email legal@wvht.co.uk