Help us make your Home and Neighbourhood a great place to live

Your views and opinions have a big impact on the work that we do. Giving us your feedback and sharing your thoughts, ideas, and suggestions with us helps us to continuously improve how we provide our services to you and in shaping the future of Weaver Vale Housing Trust.

We offer a wide variety of ways for customers to give us their feedback and get involved and it can take as much or as little time as you like.

I have time to attend meetings

Then the Customer Voice Panel or Scrutiny Panel might be for you.

The Customer Voice Panel - The Customer Voice panel hears from staff throughout the Trust and provides reassurance to the Board on how our work meets the standards set by the Housing Regulator. The Panel also discusses a range of issues and policy reviews and are involved in the decision-making process to improve housing services for all.

Meetings are held once a month for up 3-4 hours, along with attending a joint meeting with the Board twice a year. All Customer Voice Panel members receive training and have an agreed Code of Conduct which includes a commitment to respecting and understanding the confidentiality of the information they receive.

No formal qualifications are required however, you must have been a Weaver Vale tenant for 12 months or more and not currently serving as Town Councillor or have done so during the last 4 years.

Scrutiny Panel – The Scrutiny Panel is an independent group of customers who meet once per month for approximately 2 hours.  The key role of the Scrutiny Panel is to act as a “critical friend” to the Trust to help drive improvement, efficiency, satisfaction levels and value for money.  This panel challenges performance and listens to the views of customers and staff on what works well and what needs to be improved.  The Scrutiny Panel works with Service Directors to develop realistic solutions to improve services and make a real difference.  There is also the option for customers who are unable to attend meetings to join the Scrutiny Panel from home online.

Members of the Scrutiny panel must have an enquiring mind and a passion for making a difference for all customers.  As a Scrutiny Panel member, you will need to listen to a variety of views and information and challenge them in a constructive way.  You will be supported by staff who will ensure you have the relevant information and technology to carry out a review.  We provide training and reimburse any travel or childcare costs.

Can I get involved from home?

Customer Voice Panel

A Group of customers who give assurance to our board that we are meeting our regulatory standards. They also approve all customer facing policies making sure customers are consulted before changes are made. 

Meet once a month for 3-4 hours. Tech, training, and expenses provided.

Scrutiny Panel

The Scrutiny Panel is an independent group of customers whose key role is to help drive improvement, efficiency, satisfaction levels and value for money by conducting in depth service reviews.  This panel challenges performance and listens to the views of customers, makes recommendations directly to our board and monitors changes.

Meet once a month for 3 hours and more when conducting a review. Tech, training, and expenses provided.

E-Voice

You could sign up to be a member of E-Voice and receive surveys by email, no more than once a month, asking for your opinions and feedback. As a thank you we enter everyone who completes the survey into a monthly prize draw to win a £15, £25 or £50 voucher.

Facebook Group

We also have our own customer Facebook Group, WVHT Customer Feedback Group. This group provides our customers with somewhere to share views and discuss ideas together in a virtual setting. Each month, every member who’s been active and engaged in the posts is entered into a prize draw to win a £25 voucher.

Contractor Interviews

Help us choose our contactors by sitting on an interview panel. We will provide transport and a £25 voucher for your time.

Focus Groups

Join other Trust customers to discuss an issue or service and provide feedback to help the Trust consider improvements. We provide transport and a £25 voucher for your time.

If you would like to get involved with us, contact our Customer Engagement Team on  01606 813475 or email get.involved@wvht.co.uk

I want to learn more about how you do things

If you would like to learn more about what we do then why not sign up to attend our next Customer Event. At these events customers hear from members of the senior management team and have the opportunity to influence decisions and share their opinions directly with them.

I want to make a difference where I live

  • Estate Walkabouts 
  • Neighbourhood consultations -
  • Volunteer in one of Community Buildings

I want to help change things for the better

Focus Groups - join other Trust customers to discuss an issue or service and provide feedback to help the Trust consider improvements.

Help us choose our contactors by sitting on an interview panel.

Contact us

If you have any questions, then please contact the Customer Engagement Team on 01606 813475 or email get.involved@wvht.co.uk

How our customers make a difference

Read our Customer Engagement Impact Report 2019  and you can watch our Scrutiny Panel Annual Report
https://youtu.be/TM727miTgEk