Your Neighbourhood Housing Team
Our Neighbourhood Housing Team is here to help you with early support for tenancy and neighbour issues, aiming to resolve things quickly without formal action. You’ll see them out and about in your communities.
We also have our Safer Neighbourhoods Team. This team focus on more serious tenancy breaches and high-risk, criminal Anti-Social Behaviour (ASB) that requires legal enforcement action. The team also lead on investigating and tackling tenancy fraud in our communities.
By having two teams, you receive a more personalised and effective service based on the type and severity of your issue. We focus our resources and skills in the right areas to you, our customers.
This means:
- Customers dealing with neighbourhood or tenancy concerns where there is no criminal behaviour or immediate threat, will receive practical, early support from the Neighbourhood Housing Team who will have more time to spend working on proactive, restorative preventative solutions with you.
- Customers facing serious Anti-Social Behaviour will receive specialist support from the Safer Neighbourhoods Team who will be able to focus on swift and appropriate legal remedies to keep you and our communities safe.
Our aim is that everyone will benefits a clear, fairer process that’s easy to understand and use. Our aim is always to support customers and to build safer, more connected communities for everyone.
- For information and help with anti-social behaviour visit here.
- For information and help about ending a tenancy visit here.
- For information and help about gardens standards visit here.
- For information and help about changes to a tenancy visit here.
Contacting the team
Call our Neighbourhood Housing Team on 0300 303 9848 Option 3. Or email neighbourhoods@wvht.co.uk