We believe in being open and transparent with our customers. The Social Tenant Access to Information Requirements (STAIRs) give social housing tenants the right to access information about how their homes and housing services are managed.
This page explains what STAIRs is, what information we publish, and how you can request additional information if you need it.
The Social Tenant Access to Information Requirements (STAIRs) is a Government scheme designed to improve transparency and accountability across the social housing sector. It helps customers better understand how housing providers make decisions, deliver services and invest in their homes and communities.
The scheme is being introduced in two stages:
From 1 October 2026, housing associations must routinely publish key information about how they operate and manage their homes.
From 1 April 2027, customers will be able to request specific information relating to the management of their housing, and housing providers will normally be required to respond within 30 calendar days.
The information covered by STAIRs is already available across our website. To make it easier to find, we have organised information into the categories required by the scheme.
Our Board and Leadership team - Our Board | Weaver Vale Housing Trust
Corporate Plans and Strategies - Our Corporate Plan | Weaver Vale Housing Trust
Policies - A-Z of Policies | Weaver Vale Housing Trust
Customer engagement and consultation - Get Involved | Weaver Vale Housing Trust
Customer Assurance Team information - Customer Involvement | Weaver Vale Housing Trust
Meeting outcomes and decision-making processes - About us | Weaver Vale Housing Trust
Value for Money reporting
Investment in homes and communities
Information about service charges
All of our reporting and financial information can be found here.
Energy efficiency and sustainability initiatives
Building safety and compliance information
All information can be found here.
Tenant Satisfaction Measures (TSMs)
Complaints performance
Service improvement updates
Regulatory and inspection outcomes
Customer feedback results
All information about our performance can be found here.
Neighbourhood services
Anti-social behaviour support
Rent and tenancy management
Customer support services
All information about our services can be found here.
Policies - click here to read our policies .
Public reports, regulatory information, published registers and statutory documents - click here to read these.
From April 2027, eligible customers will be able to request information about the management of their housing under STAIRs. Requests must be made in writing and should clearly explain the information you would like to receive.
We will make every reasonable effort to help you make a clear and valid request and will respond as quickly as possible
Please note that there may be some circumstances where information cannot be shared, for example where it contains personal information, is protected by law, or falls outside the scope of the scheme.
If you are dissatisfied with how we have handled an information request, you can ask us to review our decision. We will investigate and provide a response in line with the requirements of the scheme.
If you remain unhappy following our review, you may be able to escalate your concern to the Housing Ombudsman Service.
If you have any questions about STAIRs or would like help accessing information, please contact us by emailing data.protection@wvht.co.uk or calling 300 303 9848
We are committed to providing information in accessible formats and supporting customers who need additional help accessing our services.