Tenancy Services

The Tenancy Services Team are here to help with all areas of your tenancy. For general enquiries about your tenancy email us or call us on 0300 303 9848.

Grounds Maintenance

landscape group logo


Our open spaces are maintained by The Landscape Group who were awarded a five year contract in March 2013, they look after the following:.

Grass Cutting:
Grass is cut from mid March to the end of November, all litter will be removed from the area prior tocutting and all grass cuttings will be removed once cutting is complete.

Grass Maintenance:
Grass is maintained from December to mid March. It will not be cut but will be edged and litter picks will take place.
Maintenance of Shrub Beds:
Maintenance of shrub beds is carried out at the same times as grass cutting. The beds are weeded, hoed and litter will be removed. Shrubs are pruned twice a year to control the overall size, shape and growth habits of the shrubs.
Hedge Cutting:
There are a minimum of two hedge cuts per year. The first before 1 March and the second in late summer or early Autumn. Hedge cutting includes the removal of brambles, litter, debris, weeds and nettles. Cuttings are removed on the same day.
Hard Surfaces:
These include pavements, pathways, communal areas and car parks owned by us. During growing season, weeds are treated and litter will be removed regularly.
Communal Areas:
Internal and external communal areas owned by us will be inspected once every two weeks by our Community Caretaking Team. They are carried out to ensure that our properties are in good condition and allow us to identify any potential hazards or required repairs.
Play Areas:
Play areas owned by us are inspected weekly by our Community Caretaking Team. The Landscape Group complete a monthly inspection by a ROSPA (Royal Society for the Prevention of Accidents) accredited operative.

Neighbourhood Services

Our Neighbourhood Services Team look after the appearance of the outside spaces around your home such as open spaces and children's play parks.

  The Community Caretakers will;

  • Litter pick our neighbourhoods
  • Remove low level graffiti
  • Conduct minor repairs
  • Conduct inspections of communal areas
  • Conduct weekly playground inspections
  • Ad-hoc horticultural work
  • Participate in neighbourhood and partnership events
  • Report all incidents that affect our neighbourhoods
  • Spot weed spraying
  • Crown lifting to trees and ground level chain saw work

Community Caretakers don't:

  • Cut the grass on our open spaces
  • Maintain shrub beds
  • Remove abandoned vehicles

Maintaining Your Garden

Why do we have a standard?

As part of your tenancy agreement, you are responsible for maintaining your own garden by cutting the grass and keeping it tidy and maintained

We consider a garden to be untidy when:

  • The grass is long and overgrown
  • There are lots of weeds or overgrown shrubs (particularly if this covers paths or boundaries)
  • There is litter
  • Household items are left in the garden or accumulate in an alley
  • There is a build up of animal faeces in the garden
  • Fences or gates have been damaged
  • Structures, such as sheds, are in disrepair
  • There are broken children’s toys and play equipment

Parking/storage of vehicles in gardens

If you have a car, it must be parked on your drive, or a paved/concrete area.

Large vehicles, such as campervans or caravans, must only be stored on a paved/concrete area. You must also ask for our permission in writing first.


  • Should be kept to a reasonable length and should not become overgrown. 
  • Customers must not attempt to deal with invasive weeds such as Japanese Knotweed without seeking advice from us first.
  • Grassed areas must not be destroyed or worn away by improper treatment, such as by unauthorised vehicle parking.


Hedges should not be allowed to grow beyond what is stated in your tenancy agreement. Each neighbour should be responsible for maintenance of their side.

If your hedge leans on a footpath, you are responsible for maintaining both sides. This includes removing cuttings and ensuring the footpath is clear.


You must seek advice and permission from us before planting or removing trees, shrubs or hedges.

If you think a tree has become dangerous, please get in touch

You are expected to conduct low level maintenance on trees to ensure they do not cause a nuisance to or any damage or danger to others. This may be when a tree overhangs a neighbours garden or onto a public footpath.

Household waste & recycling

Bin bags and other rubbish should not be allowed to accumulate. Bins should be correctly presented to be emptied on your collection day.

Animal faeces

Animal faeces should be cleared daily and disposed of correctly.


If you are planning any alterations to your gardens, such as structures like greenhouses, pigeon lofts, aviaries, dog enclosures, swimming pools and trampolines, please get in touch with us.

Contact us

If you are unsure or need clarification about garden standards get in touch by calling 0300 303 9848 or email tenancyservicesadmin@wvht.co.uk


Tenancy Fraud

Tenancy Fraud is when someone sublets their property, lies on their application form or is not living in their home. This prevents other eligible people on the housing list from having the home they deserve. You can report tenancy fraud anonymously on the form below.

People who commit tenancy fraud are preventing families from having the home they deserve!
Report Tenancy Fraud

Note: Questions marked by * are mandatory

Read more about tenancy fraud on the A-Z of Policies page.

Ending Your Tenancy

Under the terms of your tenancy we require you to give four weeks notice of your intention to vacate your home.

The notice should be in writing to us and will start from the first Monday following notification. Your tenancy will always end on a Monday.

We are keen to ensure that tenancies are sustained and carefully monitor the reasons why customers leave their properties.

Further details can be found here.

If you wish to end your tenancy, please confirm this in writing to;

Tenancy Management, Weaver Vale Housing Trust, Gadbrook Point, Rudheath Way, Gadbrook Park, Northwich, Cheshire CW9 7LL

Anti-Social Behaviour

What is ASB?

It is something which isn’t a crime but which could cause housing-related nuisance or annoyance to anybody living in one of our homes.

What isn’t ASB?

  • Normal living noises at reasonable times of day.
  • Children playing in a garden or a public space.
  • Gossiping about a person or staring at them.
  • Posts on Social Media. This isn’t housing related and we will advise people on how to report abuse to the media provider.
  • Parking on the grass. We don’t own most of the grass verges, so we cannot stop people doing this.
  • Criminal Activity. This should always be reported to the Police first. If anybody is found guilty of a crime committed in or around one of our homes then we will look to see if we can take action against their tenancy.

What should I do?

  • Tell us. We will take a report from you by way of any method you like, email telephone, our website, anything. Just let us know which one you want us to use for our reply.

What will happen?

  • We will listen to you. We can discuss what you would like to see done and we can explain what we can do.
  • We aim to empower people to deal with things themselves. If neighbours fall out we know that if they agree a solution between themselves it sticks faster than anything we impose.
  • We will give advice on how to speak to your neighbour, or offer to set up a meeting between you.
  • If that doesn’t work then we will look at other ways, such as issuing a warning or looking for a written commitment about future behaviour.
  • If that doesn’t work then we will look at all the legal powers available to us and select a course of action which will bring relief to the situation in the shortest possible time.
  • We will always provide support all the way through for you, we will agree how often we will contact and update you.

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