Tenancy Services

The Tenancy Services Team are here to help with all areas of your tenancy. For general enquiries about your tenancy email us or call us on 0300 303 9848.

Neighbourhood Services

Our Neighbourhood Services Team look after the appearance of the outside spaces around your home such as open spaces and children's play parks.

  The Community Caretakers will;

  • Litter pick our neighbourhoods
  • Remove low level graffiti
  • Conduct minor repairs
  • Conduct inspections of communal areas
  • Conduct weekly playground inspections
  • Ad-hoc horticultural work
  • Participate in neighbourhood and partnership events
  • Report all incidents that affect our neighbourhoods
  • Spot weed spraying
  • Crown lifting to trees and ground level chain saw work

Community Caretakers don't:

  • Cut the grass on our open spaces
  • Maintain shrub beds
  • Remove abandoned vehicles

Grounds Maintenance

landscape group logo


Our open spaces are maintained by The Landscape Group who were awarded a five year contract in March 2013, they look after the following:.

Grass Cutting:
Grass is cut from mid March to the end of November, all litter will be removed from the area prior tocutting and all grass cuttings will be removed once cutting is complete.

Grass Maintenance:
Grass is maintained from December to mid March. It will not be cut but will be edged and litter picks will take place.
Maintenance of Shrub Beds:
Maintenance of shrub beds is carried out at the same times as grass cutting. The beds are weeded, hoed and litter will be removed. Shrubs are pruned twice a year to control the overall size, shape and growth habits of the shrubs.
Hedge Cutting:
There are a minimum of two hedge cuts per year. The first before 1 March and the second in late summer or early Autumn. Hedge cutting includes the removal of brambles, litter, debris, weeds and nettles. Cuttings are removed on the same day.
Hard Surfaces:
These include pavements, pathways, communal areas and car parks owned by us. During growing season, weeds are treated and litter will be removed regularly.
Communal Areas:
Internal and external communal areas owned by us will be inspected once every two weeks by our Community Caretaking Team. They are carried out to ensure that our properties are in good condition and allow us to identify any potential hazards or required repairs.
Play Areas:
Play areas owned by us are inspected weekly by our Community Caretaking Team. The Landscape Group complete a monthly inspection by a ROSPA (Royal Society for the Prevention of Accidents) accredited operative.

Maintaining Your Garden

Why do we have a standard?

As part of your tenancy agreement, you are responsible for maintaining your own garden by cutting the grass and keeping it tidy and maintained

We consider a garden to be untidy when:

  • The grass is long and overgrown
  • There are lots of weeds or overgrown shrubs (particularly if this covers paths or boundaries)
  • There is litter
  • Household items are left in the garden or accumulate in an alley
  • There is a build up of animal faeces in the garden
  • Fences or gates have been damaged
  • Structures, such as sheds, are in disrepair
  • There are broken children’s toys and play equipment

Parking/storage of vehicles in gardens

If you have a car, it must be parked on your drive, or a paved/concrete area.

Large vehicles, such as campervans or caravans, must only be stored on a paved/concrete area. You must also ask for our permission in writing first.


  • Should be kept to a reasonable length and should not become overgrown. 
  • Customers must not attempt to deal with invasive weeds such as Japanese Knotweed without seeking advice from us first.
  • Grassed areas must not be destroyed or worn away by improper treatment, such as by unauthorised vehicle parking.


Hedges should not be allowed to grow beyond what is stated in your tenancy agreement. Each neighbour should be responsible for maintenance of their side.

If your hedge leans on a footpath, you are responsible for maintaining both sides. This includes removing cuttings and ensuring the footpath is clear.


You must seek advice and permission from us before planting or removing trees, shrubs or hedges.

If you think a tree has become dangerous, please get in touch

You are expected to conduct low level maintenance on trees to ensure they do not cause a nuisance to or any damage or danger to others. This may be when a tree overhangs a neighbours garden or onto a public footpath.

Household waste & recycling

Bin bags and other rubbish should not be allowed to accumulate. Bins should be correctly presented to be emptied on your collection day.

Animal faeces

Animal faeces should be cleared daily and disposed of correctly.


If you are planning any alterations to your gardens, such as structures like greenhouses, pigeon lofts, aviaries, dog enclosures, swimming pools and trampolines, please get in touch with us.

Contact us

If you are unsure or need clarification about garden standards get in touch by calling 0300 303 9848 or email tenancyservicesadmin@wvht.co.uk


Tenancy Fraud

Tenancy Fraud is when someone sublets their property, lies on their application form or is not living in their home. This prevents other eligible people on the housing list from having the home they deserve. You can report tenancy fraud anonymously on the form below.

People who commit tenancy fraud are preventing families from having the home they deserve!
Report Tenancy Fraud

Note: Questions marked by * are mandatory

Read more about tenancy fraud on the A-Z of Policies page.

Ending Your Tenancy

Under the terms of your tenancy we require you to give four weeks notice of your intention to vacate your home.

The notice should be in writing to us and will start from the first Monday following notification. Your tenancy will always end on a Monday.

We are keen to ensure that tenancies are sustained and carefully monitor the reasons why customers leave their properties.

Further details can be found here.

If you wish to end your tenancy, please confirm this in writing to;

Tenancy Management, Weaver Vale Housing Trust, Gadbrook Point, Rudheath Way, Gadbrook Park, Northwich, Cheshire CW9 7LL

Anti-Social Behaviour

The Trust takes all reports of ASB seriously and will contact reporters to discuss the issue and agree a plan of action going forward. We will also agree how and when we will contact you to update you. Our aim is to resolve disputes as best we can – this may involve getting the 2 parties to speak to each other, it can involve issuing warnings or it may ultimately result in taking legal action.  We aim to keep reporters well informed about what is happening in relation to their complaint and will advise you on the next steps the Trust will look to take if the action we have taken has not addressed the issue.

What is ASB ? 

ASB is acting in a way that causes or is likely to cause alarm or distress to one or more people in another household.  In relation to housing, this can be committed by any member of a household or their visitors either at or near to their property.  It can consist, but is not limited to, acts such as noise nuisance, rowdy or disruptive behaviour and issues with pets.

What is Crime?

Crime is a deliberate act or failure to act which causes physical or psychological harm, damage or loss of property and is against the law.  Criminal behaviour can include such acts as drug use/dealing, threats/actual occurrences of violence or verbal abuse and harassment.  Crime issues should be reported to the Police – The Trust will support the police in any action they take and will follow up with action against the tenancy following the completion of the police action.

Case Study

With the Trust’s support, Cheshire Police obtained a closure order on a property due to ongoing issues related to Drug activity at a property. The Trust then followed this up to end the tenancy and address the problem in the long term.


What can I do?

Sometimes the quickest and easiest way of dealing with an issue, may be contacting your neighbour yourself.  It is entirely possible that they do not know that the behaviour is causing issue to other people. If you do not feel confident to do so, you may consider putting a polite note through your neighbours letterbox to explain what the issue is and how it is affecting you. You could start the note by saying “This is a polite note to make you aware that…”. If you are able, give them chance to discuss the matter with you.

If that doesn’t work, the Trust may offer you the opportunity to engage in mediation – Mediation is a voluntary, confidential process where people involved in conflict are helped by a neutral third party (the mediator) to resolve their problems collaboratively. Both parties look to come up with an agreement that both sides will keep to.

The Trust may also ask you to download the Noise App or keep a diary. This is so we can gather evidence and understand exactly what is going in a particular situation. This will assist us in knowing how to move forward.

What will happen?

Reporting ASB or Crime can be something which worries people as they think it may come back on them. We deals with reports confidentially and we do not disclose the details of whom has reported an issue to us to the individual household concerned. There are also confidential and anonymous ways to report crime to the Police.  We will always work to address ASB where it can and will work with other agencies to address issues.

“See It, Say It”

One of the issues that both the Trust and local agencies like the Police encounter is that we often do not know about a situation until much further down the line or until the problem has become really bad. We want all Trust customers to “See it & Say It” – if you come across ASB or Crime in your local area, please report it into the relevant agency and we can then begin to start addressing the problem together.


We can help, contact us