Tenancy Services

The Tenancy Services Team are here to help with all areas of your tenancy. For general enquiries about your tenancy email us or call us on 0300 303 9848.

Maintaining Your Garden

Why do we have a standard?

As part of your tenancy agreement, you are responsible for maintaining your own garden by cutting the grass and keeping it tidy and maintained

We consider a garden to be untidy when:

  • The grass is long and overgrown
  • There are lots of weeds or overgrown shrubs (particularly if this covers paths or boundaries)
  • There is litter
  • Household items are left in the garden or accumulate in an alley
  • There is a build up of animal faeces in the garden
  • Fences or gates have been damaged
  • Structures, such as sheds, are in disrepair
  • There are broken children’s toys and play equipment

Parking/storage of vehicles in gardens

If you have a car, it must be parked on your drive, or a paved/concrete area.

Where you are permitted to park large vehicles, such as campervans, caravans, or commercial vehicle, they must only be kept within a designated parking space. You must also ask for our permission in writing first.

You must make sure that any vehicles are parked responsibly and don't cause nuisance or obstruction to others.


Should be kept to a reasonable length and should not become overgrown. Customers must not attempt to deal with invasive weeds such as Japanese Knotweed without seeking advice from us first. Grassed areas must not be destroyed or worn away by improper treatment, such as by unauthorised vehicle parking.


Hedges should not be allowed to grow beyond what is stated in your tenancy agreement. Each neighbour should be responsible for maintenance of their side.

If your hedge leans on a footpath, you are responsible for maintaining both sides. This includes removing cuttings and ensuring the footpath is clear.


You must seek advice and permission from us before planting or removing trees, shrubs or hedges. If you think a tree has become dangerous, please contact us.

You are expected to conduct low level maintenance on trees to ensure they do not cause a nuisance to or any damage or danger to others. This may be when a tree overhangs a neighbours garden or onto a public footpath.

Household waste & recycling

Bin bags and other rubbish should not be allowed to accumulate. Bins should be correctly presented to be emptied on your collection day.

Animal faeces

Animal faeces should be cleared daily and disposed of correctly.


If you are planning any alterations to your home or gardens please contact us.

Contact us

If you are unsure or need clarification about garden standards get in touch by calling 0300 303 9848 or email tenancyservicesadmin@wvht.co.uk


Tenancy Fraud

Tenancy Fraud is when someone sublets their property, lies on their application form or is not living in their home. This prevents other eligible people on the housing list from having the home they deserve. You can report tenancy fraud anonymously on the form below.

People who commit tenancy fraud are preventing families from having the home they deserve!
Report Tenancy Fraud

Note: Questions marked by * are mandatory

We need to process your personal information so that we can deliver services to you, and we are committed to processing your information securely and in line with data protection law. You can find a copy of our Full Privacy Statement here. For more information visit Privacy and Data Protection

Read more about tenancy fraud on the A-Z of Policies page.

Ending Your Tenancy

Under the terms of your tenancy we require you to give four weeks notice of your intention to vacate your home.

The notice should be in writing to us and will start from the first Monday following notification. Your tenancy will always end on a Monday.

We are keen to ensure that tenancies are sustained and carefully monitor the reasons why customers leave their properties.

Further details can be found here.

If you wish to end your tenancy, please confirm this in writing to;

Tenancy Management, Weaver Vale Housing Trust, Gadbrook Point, Rudheath Way, Gadbrook Park, Northwich, Cheshire CW9 7LL

Anti-Social Behaviour

Anti Social Behaviour (ASB) / Neighbourhood Disputes

We take all reports of ASB seriously and will contact customers to discuss the issue and agree a plan of action going forward. We will also agree how and when we will contact you to update you. Our aim is to resolve disputes as best we can – this may involve getting the two parties to speak to each other, it can involve issuing warnings or it may ultimately result in taking legal action.

The Anti-Social Behaviour Case Review

The Anti-social Behaviour Case Review, formally known as the Community Trigger, is a process which allows members of the community to ask the Community Safety Partnership (CSP) to undertake a multi-agency review of the response to complaints of Anti-Social Behaviour (ASB).

The review is designed to ensure that the CSP work together to try and resolve repeated reports of ASB, where there has been inappropriate action by partners taken to address it. You can find out more by clicking here . 

What is ASB ? 

ASB is acting in a way that causes or is likely to cause alarm or distress to one or more people in another household.  In relation to housing, this can be committed by any member of a household or their visitors either at or near to their property.  It can consist, but is not limited to, acts such as noise nuisance, rowdy or disruptive behaviour and issues with pets.

To report ASB to the Trust you can

What is Crime?

Crime is a deliberate act or failure to act which causes physical or psychological harm, damage or loss of property and is against the law.  Criminal behaviour can include such acts as drug use/dealing, threats/actual occurrences of violence or verbal abuse and harassment.  Crime issues should be reported to the Police – The Trust will support the police in any action they take and will follow up with action against the tenancy following the completion of the police action.

  • To report Crime – Call 999 if there is an immediate threat to life or property, 101 for non-emergencies or via www.cheshire.police.uk. You can also report anonymously to Crimestoppers by clicking here.

What can I do?

We have asked Kevin from our Tenancy team to answer the most common questions about what we can do to help with Anti-Social Behaviour. 

All reports of ASB are strictly confidential. We opperate on a "See it, Say It" policy, if you see any ASB in your local area, please report it. 

Examples of Anti-Social Behaviour includes:

- Fly-tipping
- Loud pets
- Public drunkeness
- Excessive noise
- Graffitti
- Abusive behaviour

Case Study

With the Trust’s support, Cheshire Police obtained a closure order on a property due to ongoing issues related to Drug activity at a property. The Trust then followed this up to end the tenancy and address the problem in the long term.



We can help, contact us