We receive lots of questions around repairs, as well as upgrades and alterations. These are some of key questions we regularly receive regarding our repairs service.
How do I report a repair?
You can report a repair by calling 0300 303 9848 or through My Account. You can also message our socials or speak to a member of staff.
If you have an emergency repair please call us on 0300 303 9848. An Emergency is any repair that is required in order to sustain the immediate health, safety or security of the customer at risk or affects the structure of the property
How long am I expected to wait for a non-urgent repair?
Our aim is to complete non-urgent routine repairs within 32 days of it being reported to us. We'll make an appointment at a time that is convenient for you. We will also send you a text message or letter confirming your appointment.
Which repairs are Weaver Vale Housing Trust responsible for in my home?
- Baths and Basins- damaged or loose
- Communal areas
- Decoration to building (external)
- Disabled adaptations maintenance (such as adapted showers/handrails/stairlifts)
- Doors, door locks & door frames(external & Internal)
- Double glazing (failed/misty units)
- Drainage/Blocked Gully/Grid
- Driveways
- Electrical Repairs
- Faulty taps
- Fences, walls and Gates
- Floor boards
- Gas fires
- Gutters, roof, chimneys
- Heating and hot water
- Kitchens
- Light fittings
- Path from front gate to entrance and one flag around the perimeter, steps and ramps installed by WVHT
- Plastering
- Smoke, heat and Carbon Monoxide alarms
- Waste pipes
- Window frames and fittings
Which repairs am I responsible for in my home?
- Chains and plugs
- Decoration (internal)
- Domestic appliances e.g. cookers, fridges, washing machines (including fitting)
- Environmental treatment of wasps and ants nests, vermin, pigeon, squirrel, flea or beetle infestation
- Fixtures and Fittings (such as coat hooks, light shades, curtains rails, toilet roll holders)
- Floor coverings, grippers & door bars
- Garden maintenance
- Glazing (broken glass)
- Loss of keys
- Oven hoods
- Sheds and Garages
- Shower curtain, rail, toilet roll holder, towel rail, sink plugs and chains, toilet seats
- TV aerial
- Washing line/Rotary Airers
When will my fixtures and fittings be upgraded?
We plan our programme of works based on the information we have regarding your property. We will also look at wear and tear and check this against the life expectancy and condition to determine which fixtures and fittings are due for replacement or upgrade. If a fixture or fitting is still in working order, we will continue to repair it until it is no longer fit for purpose. If you believe the item is beyond repair, please get in touch.
Can I make alterations to my property?
You can apply for permission by emailing enquiries@wvht.co.uk or by submitting it in writing.
