Welcome to our News section, where we share the latest updates from across the Trust. Here you’ll find news about our services, homes and communities, along with important announcements, updates and stories that highlight the work we’re doing and the difference it makes for our customers and neighbourhoods.
If you have a press enquiry please contact our Communications and Engagement Team on 0300 303 9848.
Good services start with listening.
Our latest Tenant Satisfaction Measures (TSMs) help us to understand how customers feel about their homes and the services they receive from us.
TSMs are used across the housing sector and cover the things that matter most to customers, including repairs, safety, communication, neighbourhoods, complaints and whether people feel listened to and treated fairly.
Our latest results give us plenty to be encouraged by:
90% overall satisfaction
91% satisfied their home is safe
91% feel they are treated fairly and with respect
Our latest results also place all of our TSMs within the top quartile nationally, with some among the top 10 reported results. We’re really pleased to see that, but this isn’t simply about rankings or percentages.
Behind every number is a real customer experience and the everyday interactions that shape it. A repair completed. A call answered. Someone taking the time to listen. An update given when it matters. A problem resolved with care and respect.
There will always be more we can learn and improve. That’s why listening to customer feedback, understanding people’s experiences and acting on what they tell us remains so important to us.
So, a genuine thank you to our customers who take the time to share their views with us, and to our colleagues who work every day to provide a caring, reliable service. We’ll keep listening, learning and working to make our services even better.