Gas Servicing

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To ensure your gas installation and appliances are working safely we have appointed Holdcroft Heating and Plumbing Ltd to service them every year.

Before the contractor visits your home you will be notified by letter of an appointment, if you wish to make an alternative appointment you can ring our servicing contractor on 01606 813503 or 01782 811102.

Please note that the contractor will make every effort to arrange a convenient date for the works, if however after three visits, access has not been made available we may need to start legal proceedings to gain access, this may lead to you having to pay any court costs incurred by us.

By law, we must check all fitted gas appliances that we own and are responsible for, such as central heating boilers and gas heaters.

Within 28 days of completion of the work, you will receive a copy of the Landlord Gas Safety Record certificate (LGSR).

It is part of your tenancy agreement that you allow us access to check your gas appliances. If you do not let us into your home to do this, you are breaking your tenancy agreement and we can take legal action against you.

If you have any queries or require further information please Contact us

For more information and handy factsheets on gas safety please click here to visit the Gas Safe Register website.

Gas Safety testing FAQs
Do I need to be at home when the test takes place?

Yes. Please ensure that you are home to enable us to discuss the works due to be carried out in your home. It is also important that you have credit on your gas and electric pre-paid meters in order for the works to be completed.

Do I need to be at home throughout the work taking place?

Providing someone is at home to allow access to the contractors and lock up when they leave, they can continue to work as long as you are comfortable with them doing so. 

How long will the work take to complete?

Tests can take up to 2 hours. However, this depends on whether there are any urgent repairs that may be required. For any non-urgent repairs that cannot be carried out on the day, our staff will agree a convenient time with you to return. 

I am concerned about letting someone into my home?

All of our staff and contractors carry photo ID. If you have any doubts or concerns, please call us on 03003039848 and we will confirm an operatives identification.

I am not able to grant access to compete the test on the appointment date?

These works are essential and we cannot stress how important it is for them to be carried out as soon as it is convenient. If you are unable to grant us access for whatever reason, please contact us to arrange a convenient appointment 

Fire Safety

We are now undertaking annual ‘Home Fire Safety Surveys’ to all our properties.

The surveys to be undertaken are seen as good practice in preventing future fire risks to customers and properties, and the surveys will assist in giving advice on alterations/modifications to properties, identifying fire safety prevention repairs, and raising general fire prevention awareness with our customers.

You will be contacted when we need to access your home to conduct a fire safety check.