Gas Servicing

logo To ensure your gas appliances are working safely we have appointed Holdcroft Heating and Plumbing Ltd to service them every year.

Before the contractor visits your home you will be notified by letter, if you wish to make an appointment you can ring the telephone number printed and arrange a suitable date with the contractor.

Please note that the contractor will make every effort to arrange a convenient date for the works, if however after three visits, access has not been made available we may need to start legal proceedings to gain access, this may lead to you having to pay any court costs incurred by us.

By law, we must check all fitted gas appliances that we own and are responsible for, such as central heating boilers and gas heaters.

On completion of the work the engineer will provide you with a landlord’s certificate (CP12), you will need to sign the certificate a copy of which will be left with you.

Unfortunately, we have come across some customers who have refused to allow us access to carry out these important inspections. It is part of your tenancy agreement that you allow us access to check your gas appliances. If you do not let us into your home to do this, you are breaking your tenancy agreement and we can take action against your.

If you have any queries or require further information Contact us

For more information and handy factsheets on gas safety please click here to visit the Gas Safe Register website.

Gas Safety testing FAQs

Do I need to be at home when the test takes place?

Yes. Please ensure that you are home to enable us to discuss the works due to be carried out in your home.


Do I need to be at home throughout the work taking place?

Providing someone is at home to allow access to the contractors and lock up when they leave, they can continue to work as along as you are comfortable with them doing so.


How long will the work take to complete?

Tests can take up to three hours. However, this depends on whether there are any urgent repairs that may be required. For any non-urgent repairs that cannot be carried out on the day, our staff will agree a convenient time with you to return.


I am concerned about letting someone into my home?

All of our staff and contractors carry photo ID. If you have any doubts or concerns, please call us on 03003039848


I am not able to grant access to compete the test on the appointment date?

These works are essential and we cannot stress how important it is for them to be carried out as soon as it is convenient. If you are unable to grant us access for whatever reason, please contact us to arrange a convenient appointment 

Fire Safety

We are now undertaking annual ‘Home Fire Safety Surveys’ to all our properties.

The surveys to be undertaken are seen as good practice in preventing future fire risks to customers and properties, and the surveys will assist in giving advice on alterations/modifications to properties, identifying fire safety prevention repairs, and raising general fire prevention awareness with our customers.

You will be contacted when we need to access your home to conduct a fire safety check.

Gas safety in your home - cookers

Each year we carry out gas safety check on flues and gas appliances in your home,  in accordance with guidelines detailed in the Gas Industry Unsafe Situations Procedure Edition 7.1 2015 (situation 7.4).

This work is carried out by the Trust’s contractor, Holdcroft Heating, and no charge is made for this service. A gas engineer will visually inspect your gas cooker and check the safety functions to ensure they are working correctly.

If your gas cooker is a type with a lid fitted it is important that the gas safety cut off device is working correctly. If the lid has been removed or the gas safety device is not working correctly your gas cooker will be assessed as Immediately Dangerous and will be disconnected from the gas supply. A safety warning notice will be issued and the gas cooker will have a label attached which states Danger – safety warning – do not use.

Before the gas engineer leaves your home you will be advised to either obtain a replacement cooker lid/ safety cut off fitted by the manufacturer of the cooker only or replace the cooker with new.

You will have to pay a Gas Safe Registered engineer to reconnect your cooker when you have purchased a new cooker or replacement lid. 

If you refuse to allow the gas cooker to be disconnected from the gas supply, National Grid will be called to attend and cap off the gas supply to the property. If the gas meter is internal and National Grid is not granted access to your home the gas supply will be cut off underground outside. National Grid will also charge you for the cost of disconnection and reconnection of the gas supply.

This action is for your safety and members of your household.  For more details please email