As your landlord, we have a duty of care to ensure that your home is safe and meets a specific set of electrical standards. In order for us to be able to do this it is crucial that you allow us access to your home to carry out these safety checks.
Why the need for testing.
Testing is necessary because all electrical installations deteriorate due to a number of factors such as damage, wear & tear and ageing.
Other reasons why we need to carry out inspections include:
• To ensure the safety of customers against electrical shock and burns
• Protection against damage to the property arising from a fault in the installation
• To identify any non-compliance with the current electrical regulations
Do I need to be at home when the test takes place?
Yes. Please ensure that you are home to enable us to discuss the works due to be carried out.
Who undertakes the works?
Normally it is one of the Trust’s own electricians but occasionally we will use a contractor to support us in completing this type of work.
Do I need to be at home throughout the work taking place?
Providing someone is at home to allow access to the Trust electrician/contractors and lock up when they leave, they can continue to work as long as you are comfortable with them doing so.
How long will the work take to complete?
Tests can take up to three hours. However, this depends, as a result of the test, whether there are any urgent repairs that may be required that will be completed during that same appointment. For any non-urgent repairs that cannot be carried out on the day, our staff will agree a convenient time with you for when they can return.
I am concerned about letting someone into my home?
All of our staff and contractors carry photo ID. If you have any doubts or concerns, please call us on 03003039848 and we will confirm an operatives identification for you.
I am not able to grant access to compete the test on the appointment date?
These works are essential and we cannot stress how important it is for them to be carried out. We will always contact you in advance of when the electrical test is due but it really helps if you can allow us to book these works in as soon as we get in touch.. If you are unable to grant us access for whatever reason, please contact us immediately to arrange a convenient appointment.
What is the worst case scenario?
It’s really important that we can access your home and make sure that your property is safe. If we are unable to gain access to your home, having made every effort to contact you and make the necessary arrangements, we would have no choice but to take a more formal legal approach which could result in you being taken to court.