Emergency Repairs Information

You can report emergency repairs 24 hours a day, 7 days a week. Call us on 0300 303 9848. During busy times you may have to wait on hold. If you are unable to wait on hold you can select a call-back.

You can report non-emergency repairs and manage your rent account 24/7 by registering for our FREE My Account App, click here to register.

An emergency repair is any repair that is required to sustain the immediate health, safety or security of the customer at risk or affects the structure of the property.

Emergency Repairs Information

Below you will find information about what is classified as an emergency repair. If you have any questions, call us on 0300 303 9848.

Structural failures in your home: 

  • If you feel your home is unsafe, please leave and call us. If you feel there is imminent danger to life, call 999.

Your home is not secure/broken glazing to windows:

  • If only the external windowpane is cracked this would not be considered an emergency. The emergency repair will be to board up the window only to 1st floor.

Toilet is blocked and it’s the only one in the house:

  • If you have one toilet and that is blocked, please call us on 0300 303 9848.
  • If you have more than one working toilet this is not an emergency repair. 

Main drain is blocked:

If the blockage is affecting more than one property, please contact United Utilities by visiting here, 

Communal door entry system is broken (where access is being restricted/left insecure)

Service lifts (including stair lifts) are not working 

Locked out of your home:

  • Please be aware that this will be a rechargeable cost to you (approx. £120.00). 
  • Are you able to gain access through another door or has a neighbour or family member got a key to your property? If your tenancy is in joint names, permission to carry out the repair will be required from both of you. If you require a lock to be changed for any other reason, please contact us.

Mains smoke alarm and/or carbon monoxide (CO) alarm is faulty.