What is Domestic Abuse?

Domestic abuse, or domestic violence, is defined as any incident of controlling, coercive or threatening behaviour, violence or abuse between those aged 16 or over who are or have been intimate partners or family members, regardless of their gender or sexuality.  

Family members are defined as mother, father, son, daughter, brother, sister and grandparents whether directly related, in-laws or step-family. However, this is not an exhaustive list and may also be extended to uncles, aunts and cousins etc. 

What are the types of abuse? 

‘Domestic abuse’ covers a range of types of abuse, including, but not limited to, psychological, physical, sexual, financial or emotional abuse. Domestic abuse is used to describe a range of controlling and coercive behaviours, used by one person to maintain control over another with whom they have, or have had, an intimate or family relationship. The definition also includes so-called 'honour' based violence, female genital mutilation (FGM) and forced marriage.  

Domestic abuse is rarely a one-off incident and is the cumulative and interlinked types of abuse that have a particularly damaging effect on the victim.  

Men, women and children can all be victims of domestic abuse. Domestic abuse occurs amongst people of all ethnicities, sexualities, ages, disabilities, immigration status, religions or beliefs, and socio-economic backgrounds.  

What can we do to help?

What can we do to help? 

We can work around your situation and arrange to speak to you when you feel safe, in order to assess your situation and get you the help and or advice you need. Your information will be kept confidential other than to the agencies that you have agreed are necessary to support you. However, as we take safeguarding of our customers seriously, if you or a child is at risk of significant harm, we will share information with the relevant agencies.  

We work closely with other agencies to make sure you and your children get the help you need, including if you need to leave your home or access legal advice. If your home needs securing or you have urgent repairs, we can arrange for the work to be done as a priority. We can also give you advice on applying for benefits and help you fill out the forms. 

You can contact us for advice Monday to Friday 9 - 5 by calling 0300 303 9848 or email safeguarding@wvht.co.uk For urgent repairs such as a lock change, the number is the same out of hours.  

But if you feel in immediate danger, please contact the police by calling 999. 

Get help with Domestic Abuse, for yourself or someone else

Finding help 

If you or someone you know has experienced abuse, help is available: 

  • If you feel unsafe call 999 and ask for the police 

  • If you cannot use a voice phone you can text REGISTER to 999 and you will receive a text message which tells you what to do next 

  • Refuge can be called for free 24 hours a day on 0808 200 0247 

  • National LGBT+ Domestic Abuse Helpline – 0800 999 5428 (run by Galop

  • The Forced Marriage Unit can be contacted on 020 7008 0151 

  • Mankind Initiative for Male Victims of Domestic Abuse  01823 334244  

  • Rape Crisis can be called on 0808 802 9999 

  • The National Stalking Helpline can be called on 0808 802 0300 (run by Suzy Lamplugh Trust

  • Respect offers a helpline for people who are worried they may be perpetrating domestic violence it can be called on 0808 802 4040 

  • National Centre for Domestic Violence (NCDV) - Legal Advice and orders 08009702070 

  • DV Assist – Legal Advice and orders 08001958699 email support@dvassist.org.uk 

  • Cheshire West Domestic Abuse Intervention and Prevention Service Monday to Friday 03001237047 option 2 

  • Cheshire East Domestic Abuse Hub - 0300 123 5101 

  • Warrington Domestic Abuse Partnership (WDAP)  - 01925 443 124 

  • Chester Sexual Abuse Support Service - 0808 2840484 

  • Cheshire Without Abuse - 01270 250390 

  • Cheshire Cares (Victim Services) - 01606 366 336 

Feel safer at home and in the community

Weaver Vale can offer a range of measures to help you feel safer in your home for example, window alarms, fireproof letter boxes, security lights, personal alarms and lock changes ( we cannot change locks on joint tenancies without the consent of both tenants ).  If you would like to talk to us about any of these measures or any other possible measures, please email safeguarding@wvht.co.uk or call  03003039848 

If you do not feel safe and are not already receiving support, please reach out to one of the organisations in the Get Help section above.  

In an emergency, please call the police on 999 

Have your downloaded the Hollieguard Personal Safety App

Domestic Abuse - Housing and Homelessness

Shelter – Housing options for people experiencing domestic abuse 

Get help from the council's homeless team 

You count as homeless if you're at risk of domestic abuse in your home. 

This means you can make a homeless application to the council if you can't stay in your home or need help to deal with domestic abuse. 

From 5 July 2021, you should also have an automatic priority need if you're homeless because of domestic abuse. This means the council must provide emergency housing if you need it. 

You can approach any council you choose and you can't be referred back to an area where you're at risk of domestic abuse. 


  • Cheshire West and Chester Telephone: 0300 123 2442 (Monday, Tuesday, Thursday, Friday 9am - 5pm and Wednesday 1pm - 5pm)  or you can ring the Out of Hours number on 0300 123 7035.  

  • Cheshire East  Telephone: 0300 123 5017 Option 2   At weekends and when the office is closed you can call them on 0300 123 502 

You can also obtain help and advice by contacting; 

Legal Advice

Womens Aid - Your legal rights  

Shelter – Court Orders  

Occupation Orders - An occupation order is one of the court's key powers in cases involving domestic abuse. The order controls who lives in a home, and can be used to exclude those who use or threaten violence, as well as perpetrators of sexual or psychological abuse. If a person breaches an occupation order, it is contempt of court. 

Non Molestation Orders - A non-molestation order is aimed at preventing your partner or ex-partner from using or threatening violence against you or your child, or intimidating, harassing or pestering you, in order to ensure the health, safety and well-being of yourself and your children. A Non-Molestation Order normally carries a power of arrest with it. Breaching an order is a criminal offence. This means that if the respondent breaches the order he/she will be arrested and put before the next available court 

Prohibited Steps Order - Prohibited Steps Orders relate to restricting Parental Responsibility. If a parent has parental responsibility, then he or she has the right independently to take decisions about matters such as schooling, medical treatment, and religion. A Prohibited Steps Order can remove a parent´s right to make such decisions about their child´s life. 

To explore any of these orders and your eligibility for them, contact a family law solicitor or one of the numbers below: 

  • National Centre for Domestic Violence (NCDV) - Legal Advice and orders 08009702070 

  • DV Assist – Legal Advice and orders 08001958699 email support@dvassist.org.uk 


To contact us regarding a family you are working with or for statutory information requests, please email safeguarding@wvht.co.uk.  

Where you are requesting information for assessments such as TAF or Child in Need, please attach proof of consent.