Help shape our Customer Service Standards | News

  1. Contrast:

Help shape our Customer Service Standards

We've now launched our Professionalisation Survey and we'd love to hear from you.

The Government's new Competence and Conduct (C&C) Standard, coming into effect in October 2026, sets out expectations for the knowledge, skills, behaviours and professional standards of people working in housing. While our C.A.R.E values already guide how we work, we're using this opportunity to better understand what matters most to our customers and to shape the standards we set for ourselves.

Check your email or text messages for your survey invitation. The survey is open now and closes on 21st August 2026.

Haven't received it? Need to update your contact details or would like support to complete the survey? Get in touch with us: www.wvht.co.uk/contact-us

Your feedback will help shape how we work and the service you can expect from us in the future.

We would like to place cookies on your computer to make your experience of our website faster and more convenient. To find out more, please refer to our privacy policy . If you do not choose to accept cookies, some parts of this site may not work properly.

Please choose a setting: