Welcome to our News section, where we share the latest updates from across the Trust. Here you’ll find news about our services, homes and communities, along with important announcements, updates and stories that highlight the work we’re doing and the difference it makes for our customers and neighbourhoods.
If you have a press enquiry please contact our Communications and Engagement Team on 0300 303 9848.
The Government's new Competence and Conduct Standard will start in October 2026, setting out expectations for the knowledge, skills, behaviours and professional standards expected of people working across the housing sector.
We're proud of the service our colleagues and contractors provide every day. While our C.A.R.E values are already central to how we work, the new standard gives us an opportunity to clearly say what you should expect from us and how we hold ourselves accountable to those standards.
That's why we want to hear from you!
We'll soon be launching a customer survey to gather your views on the behaviours, values and standards that matter most to you. Whether it's how we communicate, how we respond when things go wrong, or how we demonstrate respect and professionalism, your feedback will help shape the expectations we set for ourselves and the way we work.
You'll also have the opportunity to share your views at our event on 4th September, where we'll be introducing our new Professionalisation Policy and proposed behavioural expectations for colleagues and contractors. This is your chance to help influence our approach and make sure it reflects what matters most to you as a customer.
We'll be sharing more information, updates and opportunities to get involved as we continue developing our approach. Look out for our survey launching soon and further updates in the months ahead!