Are you vulnerable to Coronavirus?

vulnerable If you have a medical condition which makes you extremely vulnerable to coronavirus (COVID-19), register on the website below whether or not you need support.

You may have received a letter from the NHS telling you that you’re clinically extremely vulnerable, or been contacted by your GP or hospital clinician. If this has not happened by Monday 30 March, contact your GP or clinician after you register with this service.

It may take time for any support offered through this service to arrive. Wherever possible you should continue to rely on friends, family and wider support to help you meet your needs.

https://www.gov.uk/coronavirus-extremely-vulnerable

Changes to our services; COVID-19

We understand this is a worrying situation, the safety of our colleagues and customers is our utmost priority. Following the Government decision to raise the COVID-19 response level to ‘Delay’ phase and implement ‘social distancing’ measures, we are making some temporary changes to our services to help reduce the spread of COVID-19.

We are still open for business, but we are reducing our face to face appointments. The changes below will be in place to protect our colleagues and customers.

From 23rd March;

  • The Repairs & Maintenance service will cover emergency repairs only and will also include any necessary compliance checks / H&S related work or inspections.
  • We will continue to undertake repair works that can be completed outside of customers’ homes, as well as safety inspections of communal areas

What will happen next?

Our customer service team will be contacting you shortly to cancel any non-emergency repairs you have booked in with us. We will also be cancelling any planned works such as kitchen, bathrooms if they haven’t started yet (we will finish these works if they have already started).

To see what an emergency repair is click here socsi.in/tgZWW

My Account – rent & repairs app.

We are temporarily closing the option to report a non-emergency repair via our app. You can still use the app to pay rent.

Head Office reception

Our head office reception at Gadbrook Park, Northwich will be closed from 19th March, apart from essential appointments that we have made with you.

If you have concerns about paying rent please contact the Income Management team on 0300 303 9848 or DM us here, they can discuss rent payment arrangements and refer you to our Money Matters and Employment teams.

Our other support services are still here for you;

• Support & Wellbeing Team 0300 303 9848 or DM us here
• Lettings team 0300 303 9848 or DM us here.

We are monitoring the advice from the Government and we will keep you updated via our Facebook page and website.

Support & Wellbeing Service

The Support & Wellbeing Team is dedicated to enabling and empowering individuals living in our properties to remain in their home and become self reliant.

SAW logo We offer assistance to customers trying to overcome difficulties they are having in their lives and provide a free, friendly, confidential service in your home (or other preferred location). We also offer information, advice, support and guidance to people who require help in managing their tenancy with us and other related issues.

How to ask for help:

To make a self-referral (or a referral on behalf of any Trust tenant), download the Referral form 18-19.doc [doc] 398KB and either email or post the completed referral to us.

What happens if I ask for help?

After we receive the referral, we will make a decision about whether we can help you or whether we need to refer you to another service. You will be contacted within seven days of us receiving the referral and we aim to see you within a month if we have offer support. If your referral is deemed to be urgent, we will come to see you as soon as possible.

When we visit you, we will complete some paperwork with you to help identify your support needs. We will then discuss the best ways to address your support needs and develop a support plan together. This is a document agreed between you and your support worker. It is individual to your circumstances and will be regularly reviewed with your support worker to meet your needs.

The amount of support you receive and the length of time you receive it will depend entirely on your situation and what help you need. The aim of your support is to enable you to become self reliant in your home - it is continually assessed and is dependent on your commitment. The service is entirely confidential and we will not pass on your information unless you give us specific permission to do so. For more information, consult the Privacy Statement on the reverse of the Referral Form.

If you have any queries, call us on 01606 813300 or email us.