Customer Charter - Our Promises

Our summer walkabouts will be taking place in June and July. 

We've sent everyone we're hoping to visit a postcard. Our Staff will be knocking on doors to say hello and chat about your future needs from us a landlord, and the homes you live in. 

Your feedback will help us to make plans for future accommodation and services that will support customers to live independently, for as long as possible, as they grow older. 

If we’re in your area and you'd like to book a specific time on this day to chat to us, please call us on 01606 813 523 or email get.involved@wvht.co.uk. Otherwise we will be out knocking on doors between 10am and 4pm and we hope to see you.  

(Please note we may not be able to visit all homes)

We aim to be the best landlord and employer and make a positive difference each and every day. 

We talk about customer experience not service, we want our customer experience to be part of a journey, with every interaction giving us the opportunity to make a good first impression and great experience. 

Working with involved customers we have developed a set of Customer Charter Promises, by holding ourselves to account with these promises, we will ensure our customers always get a great experience from the Trust. Customers will know what to expect and this is where our promises come in. 

You can read our promises below. 

When customers access any of our services, they can expect;

• Treat you, your household and your home with respect.

• Deliver high quality services to agreed standards and timescales.

• Keep you updated in a timely fashion. You should never need to chase us up. 

• Keep our promises and treat you fairly. 

• Provide clarity on the sevices we offer and notify you of your responsibilities.