Customer Charter - Our Promises

We aim to be the best landlord and employer and make a positive difference each and every day. 

We talk about customer experience not service, we want our customer experience to be part of a journey, with every interaction giving us the opportunity to make a good first impression and great experience. 

Working with involved customers we have developed a set of Customer Charter Promises, by holding ourselves to account with these promises, we will ensure our customers always get a great experience from the Trust. Customers will know what to expect and this is where our promises come in. 

You can read our promises below. 

When customers access any of our services, they can expect;

• Treat you, your household and your home with respect.

• Deliver high quality services to agreed standards and timescales.

• Keep you updated in a timely fashion. You should never need to chase us up. 

• Keep our promises and treat you fairly. 

• Provide clarity on the sevices we offer and notify you of your responsibilities.