Vicky Ferrier - Head of People
Vicky oversees
- Our People strategy
- Trade Union relationships
- Recruitment, Employee Relations, People MI, Reward and Recognition
- Talent Management, Learning and Development
- Organisational Design, Development and Change
- People Business Partnering
- Colleague Engagement and Internal Communications
- PR & External Communications
- Equity, Diversity and Inclusion
Kimberley Smith - Head of Finance
Kimberley oversees;
- Financial Planning – budget and business plan
- Management Accounts, forecasts and financial analysis
- Financial Statements and regulatory returns
- Treasury Strategy including cash flow management, loan funding and compliance
- Insurances
- Payroll and Pension administration
- Tax submissions, including VAT and Corporate
Gary Hood - Head of Property
Gary oversees;
- Responsive and Planned Repairs
- Empty Homes and Cyclical works
- Open Spaces & Caretaking
- Planned Improvements
- Stock Condition and Surveying
- Property Compliance
- Health & Safety
- Facilities and Waste Management
- Vehicle Fleet Management
- Materials Supply
- Procurement
- Weaver Horizons works
- Environmental Action Plan
Alison Greenough - Head of Customer Experience
Alison oversees;
- Customer First Hub/Customer Contact (including our reception team and repairs planning team)
- Customer Engagement, Involvement and Tenant Voice
- Customer Experience culture
- Customer Complaints
- Customer Charter
- Consumer Regulation
Sarah Saward - Head of Tenancy & Neighbourhood Sustainability
Sarah oversees;
- Tenancy Enforcement
- Cotswold House
- Support and Wellbeing
- Safeguarding
- Income Collection and Arrears Prevention
- Money Matters Team
- Energy Advice Team
- Work Team including funded Springboard, New Leaf and Parents First Teams.
- Independent Living Team
Gemma Wood - Director of Regeneration & New Homes
Gemma oversees the following;
- Development Strategy
- Partnerships and Growth Development programme delivery
- Prospa Homes - Shared Ownership brand
- Home Ownership - Sales and Management
- Lettings - Strategy and Performance Management
To talk to Gemma about Development please email gemma.wood@wvht.co.uk