Read your Annual Report
The customer Annual Report shows that 84% of customers are satisfied with the overall service we provide, a result we’re proud of, especially in a year full of challenges. Holding steady in a tough climate reflects the strength of our listening culture and the trust our customers place in us.
We’re encouraged that:
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90% of customers feel treated fairly and with respect
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86% believe their home is safe
These results are a direct reflection of our commitment to listening, learning, and acting on what matters most to you. We know there’s always more to do, and we’re focused on improving services, investing in neighbourhoods, and making sure every customer voice helps shape real change.
Thank you to everyone who shared feedback, raised ideas, and helped us grow. We’re listening and we’re learning. You can read our annual report Here.