Awaab's Law - What is means to our customers
Awaab’s Law takes effect on 27th October 2025. It was introduced after the tragic death of two-year-old Awaab Ishak, caused by prolonged exposure to mould in his social housing home. The law sets strict rules for how social landlords, like us, must respond to serious hazards like damp and mould, and homes are safe to live in.
What Does Awaab’s Law Require?
Social landlords must:
- Investigate any potential emergency hazards, and if deemed an emergency fix them within 24 hours
- Investigate significant damp and mould hazards within 10 working days (of becoming aware of them)
- Share a written summary of findings with the customer within 3 working days
- Undertake any relevant safety works within 5 working days of an investigation if a significant hazard is identified
- Begin or steps to begin further supplementary works within 5 working days and to complete within 12 weeks
- Keep customers updated and provide safety advice
- Secure the provision of suitable alternative accommodation if relevant safety work cannot be completed within the timescales
What We’re Doing
We meet these requirements and have strengthened our processes. We’ve updated our repair priorities, improved how we communicate with customers, and trained our teams to act quickly and with care.
Why It Matters
Everyone deserves a safe, healthy home. Awaab’s Law helps make sure that serious issues like damp and mould are never ignored. At Weaver Vale, we’re committed to doing the right thing, not just following the rules, but putting people first.
If you’re worried about damp, mould, or any other hazard in your home, please contact our Customer Hub on 0300 303 9848 and visit our Damp Mould and Condensation advice page here