Careline for WVHT Tenants

Service criteria for WVHT tenant customers is as follows;

1. Landline telephone outlet that can take incoming calls and make outgoing calls. If you have a caller screening facility in place, you must agree to take incoming calls from and make outgoing calls to the Trust's monitoring centre.

2. You must have an electrical outlet within proximity of your telephone outlet, avoiding doorways and thresholds.

3. You must have 3 nominated responders - these may be family, friends or neighbours who agree to be listed as a 24 hour contact and are within approximately 1 hours travel time from your home. Each of the nominated responders must be a key-holder for your home. If you require additional keys to be cut, please make contact via the Data@wvht.co.uk email or by calling 01606 813432. There is a cost to you the customer associated with provision of extra keys, detail of which will be provided in response to your query.

4. A key safe is provided as part of the service at no additional cost, but please note that this key safe code will not be shared under any circumstance. In addition to ensuring the security of your home, this is also to ensure that the key will not be removed in error, which may result in a forced entry to your home, at your expense.

There are no installation costs associated with the Careline service. All we ask is for your first payment to be made at the time of installation, followed by Direct Debits on a monthly basis.

If you do not have a bank account that allows Direct Debits, please contact us at Data@wvht.co.uk or call 01606 813432 to discuss alternative payment options.