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Income Management Team Latest News

Our Income Management Team have set up a new email address for customers to contact them regarding any rent queries.

The email address is and the inbox will be monitored by the Income Management Assistant who will answer the queries or pass them on to the appropriate Income Officer.

Need to make a payment?

To make payments for: rechargeable repairs, former tenant arrears or for Careline services please use this link to Santander online Billpay services.

Please note this link takes you to an external website.

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Steve's Blog

Welcome to Steve's blog!

Steve, our Chief Executive writes a blog based on his tenant magazine Out and About article.

We welcome feedback and all comments will be moderated.

Steve's blog is administered by the PR&Communications team, but is written by Steve every 8 weeks.

Steve's Blog

They say that if you fail to plan, then you plan to fail!

I was thinking about this in the context of the news that Universal Credit will begin its roll out in Cheshire this month. It is likely to be some time before the roll out effects our customers, as the DWP’s initial target group are individuals who do not hold a tenancy.

However the changes are coming our way and I don’t feel that anyone could accuse the Trust of not planning for the potential impact of this particular welfare reform.

So here is a reminder of some of the plans we have put in place to help us to be able to help you;

Read They say that if you fail to plan, then you plan to fail!…

The Winsford Oscars!

Alongside colleagues from the Trust, I attended the Winsford Oscars on the evening of Friday 28 March.

This is now an annual event, organised on behalf of the Town Mayor to celebrate the good things that are happening in and around Winsford and recognise the efforts of those involved.

Read The Winsford Oscars!…
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