Weaver Vale Housing Trust has been recognised for its commitment to give customers a voice at a national awards ceremony.
The Trust was presented with the award for Outstanding Tenant Engagement by Tpas – England’s leading experts in tenant engagement.
The Trust’s Customer Involvement Team were recognised for providing a range of opportunities for tenants to have their say. Weaver Vale’s different customer involvements groups were also praised for the impact they have had in helping the Trust improve its services.
They were also recognised for how they support volunteers with funding, training and advice, as well as supporting the delivery of community activities that benefit the wider community.
The Trust offers a number of ways in which volunteers can get involved to help improve services for customers – including the Customer Voice Panel, who are involved in the Trust’s decision making process and work closely with its Board .
Customers can also get involved by becoming Green Inspectors, who regular check Weaver Vale neighbourhoods to ensure they are maintained to high standards, and by taking part in E-Voice – an online group of tenants who give their feedback on services and how the Trust is performing.
Judith Burbidge, Director of Neighbourhoods and Customer Service said: “It is a real honour to be recognised for our continued commitment to ensure that we engage and listen to our customers, and learn and make changes as a result of what they say.
“This is a fabulous achievement for our customers who work so hard to support the Trust. . By working so closely together we can improve our customers’ experience and ensure that our neighbourhoods and communities can thrive.”
Tpas holds its annual awards to recognise excellent work and best practice among social housing providers, contractors and tenants.