Weaver Vale customers will have the opportunity to help shape the way that housing associations listen to tenants.
The National Housing Federation’s (NHF) Together with Tenants draft plan aims to ensure that tenants’ voices throughout the country are heard and that customers have more opportunities to influence the decisions that are made about the homes and services provided by landlords like us.
Following a large number of conversations, workshops and meetings with members, tenants & residents, the NHF have developed a four-point plan for delivering this an ambition. The four actions are:
- A new requirement in our Code of Governance for boards to be accountable to their tenants and residents.
- A new charter setting out what tenants and residents can expect from their housing association landlord.
- Tenant and resident oversight and scrutiny of the charter with a report on how their landlord is doing against charter commitments.
- A closer link with regulation.
Working in partnership with our customers to create the best possible homes and services is at the heart of everything we do, and customers can have their say by taking part in the online consultation. You can have your say by visiting www.housing.org.uk/topics/together-with-tenants/open-consultation-on-our-plan/
Apply to join the new national tenant advisory panel
The NHF is also creating a new national tenant advisory panel to help build a stronger relationship between customers and landlords.
The panel is open to all tenants and residents currently living in a housing association home in England. Applicants do not need previous experience of tenant involvement – just a curious mind, a passion to improve things and a willingness to work well with others.
The panel will meet four times a year in London, and expenses and other reimbursements will be paid.