Our homeless project, Cotswold House continues to operate fully. The team have shown exceptional service agility, moving from a 'hands on' support service to a virtual support service almost overnight.
The team work and support some of the most vulnerable women society who find themselves homeless, so to change this service support has been a remarkable success.
The service is now operating as 'lone working', basing support staff in the 'staff house' side of the project. Staff are no longer having direct face to face contact with residents, but support is continuing at the same high level. Staff and residents are creatively using text messaging, whats-app video calls and talking through a large glass window between the main office and resident section of the project.
The team have observed a real increase in the direct support the that residents are giving to each other. With an increase in cooking together and offering moral support. Residents continue to spend more time together as one larger household offering support to each other during this time.
We will be talking to Cotswold House next week to find out more about their service and residents. For more information about the service contact manager Angela Kandeh on email@example.com