We understand even as we move through the gradual lifting of Government restrictions, COVID-19 continues to be a worrying situation, the safety of our colleagues and customers is our utmost priority. We have assessed the latest England wide roadmap stage and you can see an update regarding our services here. We will continue to monitor services and will let customers know if any changes do take place.
Due to the pandemic we are seeing daily challenges that affect our workforce and customers. We are working hard to resolve the issue as quickly and efficiently as possible. The main priority is always to keep our employees and customers safe. We do have an ongoing backlog of work that has been created due to Covid, which we are working hard to resolve. We are working through this backlog using a risk-based approach, keeping customer and employees safe at all times. This is influencing completion times for repairs which are taking longer to complete than normal, this is especially affecting large plastering works, where our staff would need to be in properties for a number of days.
You can read more here For Customers