Have you ever had a day when you have felt like things are getting on top of you? Or when you could have done with a little extra help?
Our Support and Wellbeing Team are dedicated to helping our customers overcome difficulties that they are having in their lives. Our staff have a role to play, alongside their colleagues in social care, health and the police, in keeping people safe.
Carol Miller has recently joined the team as a Safeguarding & Quality Practise Advisor, working with customers who have a variety of complex needs.
Carol has a wealth of experience when it comes to supporting people in need. She has previously worked at a women’s refuge, as well as a homeless shelter in North Wales. Carol has also supported children and young people who have witnessed or been affected by domestic violence.
“My role is to help people and make sure they are safe in their community and know how to keep themselves safe,” Carol said.
“When people come to us here at the Support and Wellbeing team, it can be for a variety of issues they may be having in their lives. Some people may need support with their mental health and wellbeing; others may be abusing alcohol or drugs. Financial worries and the threat of being made homeless can also have a profound affect on someone’s wellbeing.
“Anyone may become vulnerable to abuse at any point due to physical or mental ill health, disability, old age or other factors, such as poverty and anti-social behaviour, and of course, some may not be old enough or able to ask for help or recognise they are being abused.
“It’s a cliché, but no two days are the same and that’s what I love about this work.
“We care about people, and if the shoe was on the other foot, I'd want someone there for me.”
In her first few weeks in the role, Carol has been out visiting customers who are in need of support, as well as building relationships with partner organisations.
Carol added: “I also work with some of the wider teams across the Trust- such as Money Matters and our Neighbourhoods Team – as they often come across people who need our help. We are trusted by our customers, which can make it easier for them to open up and talk to us.
“But it can also take a time to build a relationship and the trust that comes with it. Sometimes you get the door slammed in your face or someone hangs up on the other end of the phone. It’s important to be approachable and make people feel at ease. We are always here for people when they need us.”
Despite the challenges and some of the difficult cases that come her way, Carol says she takes great pride in ensuring that our customers can enjoy happy and healthy lives.
“It’s rewarding when you do manage to make a breakthrough – just someone opening the door to you is a positive outcome. Sometimes it’s just about having a chat and a cuppa with people and getting to know them a little bit more. It is rewarding when you see people doing well, especially when the penny drops and they realise that they’re now in a much better place, and ultimately, they got themselves there.”
To find out more about our Support and Wellbeing Team, click here.