As your landlord, we have a duty of care to you by ensuring that your home is safe and meets the standards we set for all our homes. Gas Safety is top of our agenda.
To ensure your gas appliances are working safely we have appointed Holdcroft Heating and Plumbing Ltd to service them every year.
Unfortunately, we have come across some customers who have refused to allow us access to carry out these important inspections. It is part of your tenancy agreement that you allow us access to check your gas appliances. If you do not let us into your home to do this, you are breaking your tenancy agreement and we can take action against your.
That’s why it’s important that you allow us access when we carry out our safety checks. We also encourage you to get in touch with us if there are any issues with your appliances.
Why the need for testing
The Trust is required by law to inspect all its gas appliances and pipe work, and issue you with a gas safety certificate.
Before the contractor visits your home you will be notified by letter, if you wish to make an appointment you can ring the telephone number printed and arrange a suitable date with the contractor.
Do I need to be at home when the test takes place?
Yes. Please ensure that you are home to enable us to discuss the works due to be carried out in your home.
Do I need to be at home throughout the work taking place?
Providing someone is at home to allow access to the contractors and lock up when they leave, they can continue to work as along as you are comfortable with them doing so.
How long will the work take to complete?
Tests can take up to three hours. However, this depends on whether there are any urgent repairs that may be required. For any non-urgent repairs that cannot be carried out on the day, our staff will agree a convenient time with you to return.
I am concerned about letting someone into my home?
All of our staff and contractors carry photo ID. If you have any doubts or concerns, please call us on 03003039848
I am not able to grant access to compete the test on the appointment date?
These works are essential and we cannot stress how important it is for them to be carried out as soon as it is convenient. We will make every effort to arrange a convenient date for the works to take place. If you are unable to grant us access for whatever reason, please contact us to arrange a convenient appointment