Looking back at 2020
Our festive season maybe different this year, but no matter what celebration you take part in, I hope that you are able to find some peace over the holiday period and that 2021 is a happy and healthy one for you and your loved ones.
We look forward to working with you all in the coming year, where our focus will be on not just building back better, but also creating a fairer society with greater equality for all of our communities. Now is the opportunity for us all to work together to address the inequalities that exist across our region.
Warmest Regards Wayne Gales - Chief Executive
Our 2019/20 Annual Report has been published today. The report looks at each element of our 'Fit for the Future' strategy and for the first time features a Social Value Impact Summary. With a letter from Wayne Gales, our Chief Executive and Paul Smith, Chairman, as well as some detail about how we spend every pound, our customer involvement groups and much more. If you'd like to receive a paper copy please email us on firstname.lastname@example.org and we will send a copy out to you.
We produce an annual self-assessment report detailing how we are achieving value for money so that our customers and stakeholders can see that we are spending the money we receive, effectively.
You can download the full 18/19 report here
Transparency is important to the Trust and in our role as a development registered provider. In line with our values we publish details of how we invest our customers money to deliver new homes. We list all items of expenditure exceeding £500.
This information is updated on a quarterly basis -
Transparency Reports July-Sept.
Transparency Report Oct- Dec
Transparency Report Jan-March 2020
Transparency Report July to September 2020
Transparency Report October to December 2020
We’re committed to listening to your views on our performance and one of the ways we do this is via our STAR (Survey for Tenant and Residents) tracker survey. Our tracker surveys continue to be completed every four months gaining the views of approximately 900 (14%) of customers each year. The feedback we gain helps inform our strategic decisions, is used to measure our performance and provides valuable information for our staff too.
The ‘tracker’ surveys will continue to be undertaken on our behalf by a company called Acuity Research. Calls will only ever take place Monday to Friday between 9.30am and 7.45pm, and on Saturday’s between 10.00am and 6.00pm. Customers will only ever be asked to complete a tracker survey once within a 12 month period.
To view the latest STAR Tracker Results, please click here.