Annual Report

The 2018/19 Annual Report is available now, annual report 18/19.pdf [pdf] 

annual report overview

Please email Lucy Goldsmith if you would like to receive copies of older Annual Customer Reports.

 

Finances

We produce an annual self-assessment report detailing how we are achieving value for money so that our customers and stakeholders can see that we are spending the money we receive, effectively.

You can download the full 18/19 report here  

You can also download our full  Financial Statements 2016 2017  &  Financial Statements 2017 2018 &  Financial Statements 2019. here.

Transparency Reports

Transparency is important to the Trust and in our role as a development registered provider. In line with our values we publish details of how we invest our customers money to deliver new homes.  We list all items of expenditure exceeding £500.

This information is updated on a quarterly basis - 
Transparency Reports July-Sept.   
Transparency Report Oct-  Dec
Transparency Report Jan-March 2020 

Customer Satisfaction

We’re committed to listening to your views on our performance and one of the ways we do this is via our STAR (Survey for Tenant and Residents) tracker survey. Our tracker surveys continue to be completed every four months gaining the views of approximately 900 (14%) of customers each year. The feedback we gain helps inform our strategic decisions, is used to measure our performance and provides valuable information for our staff too.

The ‘tracker’ surveys will continue to be undertaken on our behalf by a company called Acuity Research. Calls will only ever take place Monday to Friday between 9.30am and 7.45pm, and on Saturday’s between 10.00am and 6.00pm. Customers will only ever be asked to complete a tracker survey once within a 12 month period.

To view the latest STAR Tracker Results, please click here.