Annual Report 2022/2023

annual report 22 23 Our Annual Report 2022/2023 highlights what we’ve achieved together to improve people’s quality of life and transform homes and neighbourhoods. 

As we marked our 20th anniversary year in 2022, it was a time to reflect on how far we’ve come at Weaver Vale. Putting this report together on the period from April 2022 to March 2023 also enabled us to recognise the very real impact the cost-of-living crisis continues to have on our customers. As you’ll read, it’s clear that despite the challenges of the past year, together we’ve achieved a lot. We are proud to have retained our G1/V1 rating for another year. This means we meet the highest standards for governance and financial viability set by the Regulator of Social Housing. This is testament to the hard work of everyone at the trust. 

Wayne Gales, Chief Executive and Paul Smith, Chairman.

You can read the report here .

If you would like a printed copy or large printed version please email us with your full name, address and postcode


Annual Reports

You can read our current and previous annual reports below. If you would like to receive the current annual report in a printed format please email us and we will post a copy to you. 

Annual Report 2022  2023

Annual Report 2021 2022

Annual Report 2020 2021

Annual Report 2019 2020

Annual Report  2018 2019

Our Year 2017 2018 - YouTube

Annual Report 2016 2017

Environmental, Social & Governance Report 2021-22

ESG report

Welcome to our ESG Report. The report looks at our Environmental, Social and Governance highlights from the last financial year and it is the first time we have published as an adopter of the 'Sustainability Reporting Standard for Social Housing'.

The Sustainability Reporting Standard for Social Housing (SRS) was launched in November 2020. The Standard was set up in response to concerns that ESG investment in social housing was being inhibited by the absence of a common reporting standard. The SRS is a voluntary reporting framework, covering 48 themes across the three overarching areas of Environmental, Social and Governance and includes sub-themes such as zero carbon targets, affordability, safety and resident voice.

This report is forms part of our wider performance reporting, which includes our Annual Report, Financial Statements, Transparency Reports, Corporate Social Responsibility Statement and Involved Customer Reports, all of which helps the Trust demonstrate to customers, funders and stakeholders how we perform against key criteria including, climate change, social value and resident voice and governance.

We are very aware that there are challenges on the horizon. People are being stretched to their limits and another recession is a real possibility. As a local employer and landlord of choice we remain committed to investing in our homes, tackling the challenges faced by our customers, communities and colleagues and above all Building Back Fairer.

Please click here to read the report

Please click here to download a copy of the ESG report 


Corporate Social Responsibility

The aim of this statement is to clarify the position of the Trust and broadly outline our existing activity and approach to matters relating to Corporate Social Responsibility. 

We define Corporate Social Responsibility (CSR) as -

“The responsibility of an organisation for the impact of its decisions on society and the environment above and beyond its legal obligations, through transparent and ethical behaviour."

We realise we can contribute towards growth and sustainability in the communities in which we operate and our pledge is to -

“We will act and do business in a fair, ethical and transparent way that contributes to the health and wellbeing of our customers, colleagues and society”

CSR is part of what we do at the Trust and compliments our Corporate Plan, Strategies and Values. It can be broadly categorised into;

• Environment
• Community & Social Value
• Workplace
• Commercial Activity

Read our full Corporate Social Responsibility statement HERE 

Customer Satisfaction

We’re committed to listening to your views on our performance and one of the ways we do this is via our STAR (Survey for Tenant and Residents) tracker survey. Our tracker surveys continue to be completed every four months gaining the views of approximately 900 (14%) of customers each year. The feedback we gain helps inform our strategic decisions, is used to measure our performance and provides valuable information for our colleagues too.

The ‘tracker’ surveys will continue to be undertaken on our behalf by a company called Acuity Research. Calls will only ever take place Monday to Friday between 9.30am and 7.45pm, and on Saturday’s between 10.00am and 6.00pm. Customers will only ever be asked to complete a tracker survey once within a 12 month period.

To view the latest STAR Tracker Results, please click here [pdf] 4MB


We aim to listen to all our tenants feedback, including listening to complaints.

You can read our Annual Complaints report here.

You can read our Complaints Self Assessment here.