Annual Report

A year like no other, our 2020/2021 annual report has launched and highlights how we adapted to the challenges across all areas of the Trust. If you would like to receive a paper copy in the post please email

You can read the report here or download a copy hereluke


Looking back at 2021

We take a look back at 2021, a year of significant challenge for everyone as we continued to adapt and respond to the challenges created by the pandemic. 

The Trust has been working hard to do all we can to support customers during this time. We are proud that we have been able to continue to deliver some significant achievements and create opportunities for the customers and communities we serve, which we hope this summary of our work over the last year highlights here.

Our priority going forward will remain not just to build back better, but to create a fairer and more equal society across our communities. 


You can download the full Financial Statements 2020-2021 here

You can also download our full statements for previous years here

Transparency Reports - Transparency is important to the Trust and in our role as a development registered provider. In line with our values we publish details of how we invest our customers money to deliver new homes. We list all items of expenditure exceeding £500.

This information is updated on a quarterly basis - 
Transparency Reports July-Sept.   
Transparency Report Oct-  Dec
Transparency Report Jan-March 2020
Transparency Report July to September 2020
Transparency Report October to December 2020 
Transparency Report January to March 2021
Transparency Report April to June 2021
Transparency Report July to September 2021
October to December 2021

Customer Satisfaction

We’re committed to listening to your views on our performance and one of the ways we do this is via our STAR (Survey for Tenant and Residents) tracker survey. Our tracker surveys continue to be completed every four months gaining the views of approximately 900 (14%) of customers each year. The feedback we gain helps inform our strategic decisions, is used to measure our performance and provides valuable information for our staff too.

The ‘tracker’ surveys will continue to be undertaken on our behalf by a company called Acuity Research. Calls will only ever take place Monday to Friday between 9.30am and 7.45pm, and on Saturday’s between 10.00am and 6.00pm. Customers will only ever be asked to complete a tracker survey once within a 12 month period.

To view the latest STAR Tracker Results, please click here.

To read the Scrutiny Panel Annual Report 20/21 please click here