Finances

Every year we produce a robust self-assessment about how we are achieving value for money so that our customers and stakeholders can see that we are spending the money we receive effectively.

You can download the full VFM Self Assessment 2017  and VFM Self Assessment 2015-16  by clicking on these links. There is also lots of usful information about our performance in our annual report 

Annual report

 

 

 



 

 

 

 

 

You can download our full  Financial Statements 2015 2016 Financial Statements 2016 2017  here.

 

Star Survey

Star Survey

We’re committed to listening to your views on our performance and one of the ways we do this is via our STAR (Survey for Tenant and Residents) tracker survey. Our tracker surveys continue to be completed every four months gaining the views of approximately 900 (14%) of customers each year. The feedback we gain helps inform our strategic decisions, is used to measure our performance and provides valuable information for our staff too.

The ‘tracker’ surveys will continue to be undertaken on our behalf by a company called Acuity Research. Calls will only ever take place Monday to Friday between 9.30am and 7.45pm, and on Saturday’s between 10.00am and 6.00pm. Customers will only ever be asked to complete a tracker survey once within a 12 month period.

Results

Our latest annual results, up until the end of 2016/17, can be viewed in our annual Tracker report by clicking here

2016-17 Complaints Review Panel Annual Report

Our latest Complaints Review Panel Annual report  contains details of  the number of complaints received during the year and the stages at which they were resolved.   It also contains a breakdown of the reasons for the complaints being made and examples of lessons learnt from the complaints.

2016-17 Complaint Review Panel Annual Report 

Annual Report

The 2016/17 annual report is available now. -   Weaver Vale Annual Report 2016_17_.pdf [pdf] 13MB

Please email Lucy Goldsmith if you would like to receive copies of older Annual Customer Reports.

Star Survey

Star Survey

We’re committed to listening to your views on our performance and one of the ways we do this is via our STAR (Survey for Tenant and Residents) tracker survey. Our tracker surveys continue to be completed every four months gaining the views of approximately 900 (14%) of customers each year. The feedback we gain helps inform our strategic decisions, is used to measure our performance and provides valuable information for our staff too.

The ‘tracker’ surveys will continue to be undertaken on our behalf by a company called Acuity Research. Calls will only ever take place Monday to Friday between 9.30am and 7.45pm, and on Saturday’s between 10.00am and 6.00pm. Customers will only ever be asked to complete a tracker survey once within a 12 month period.

Results

Our latest annual results, up until the end of 2016/17, can be viewed in our annual Tracker report by clicking here