Customer information

How can we help? You'll find a wide variety of customer information here, and if you can't find what you're looking for please contact us.

COVID-19 Information for Customers

Our latest service update June 2021

We understand even as we move through the gradual lifting of Government restrictions, COVID-19 continues to be a worrying situation, the safety of our colleagues and customers is our utmost priority. We have assessed the latest England wide roadmap stage and you can see an update regarding our services below. We will continue to monitor services and will let customers know if any changes do take place. 

Due to the pandemic we are seeing daily challenges that affect our workforce and customers. We are working hard to resolve the issue as quickly and efficiently as possible. The main priority is always to keep our employees and customers safe. We do have an ongoing backlog of work and are working through this using a risk-based approach, keeping customer and employees safe at all times. This is influencing completion times for repairs which are taking longer to complete than normal, this is especially affecting large plastering works, where our staff would need to be in properties for a number of days. 

Appointments booked 

Cancelled repairs from the initial of lockdown continue to be carried out. However in some areas of work such as Plastering and Roofing works we have a backlog due to the current pandemic, and are having to prioritise some repairs. 

Routine Repairs 

  • You can report new routine repairs via our app, click here to download or by calling us on 0300 303 9848.  Emergency repairs (including any necessary compliance checks / H&S related work or inspections) continue by calling 0300 303 9848.
  • Our Head Office Our Head Office at Gadbrook Park remains closed. In-line with Government Restrictions we aim to re-open our reception facility at our Gadbrook HQ from 2nd August.  All of our services remain available remotely. 
  • Our support teams continue to work from home, please visit the service pages on this site for more informartion.

A visual guide to services

service update june 21