COVID-19 Information for Customers

Our latest service update can be found below.

We understand COVID-19 continues to be a worrying situation, the safety of our colleagues and customers is our utmost priority. We are gradually re-starting services when it is safe to do so. The changes are in place to protect our colleagues and customers.

Appointments booked 

From late June customers who had repair(s) cancelled at time of lockdown received text messages with new appointments for those repairs to be rescheduled.  

Routine Repairs 

Customers can report new routine repairs via our new app, click here to download or by calling us on 0300 303 9848.  Emergency repairs (including any necessary compliance checks / H&S related work or inspections) continue by calling 0300 303 9848.

  • Our Head Office remains closed. 
  • Our support teams continue to work from home, please visit the service pages on this site for more informartion.

A visual guide to services

service update july 2020