Changes to our services; COVID-19

We understand this is a worrying situation, the safety of our colleagues and customers is our utmost priority. Following the Government decision to raise the COVID-19 response level to ‘Delay’ phase and implement ‘social distancing’ measures, we are making some temporary changes to our services to help reduce the spread of COVID-19.

We are still open for business, but we are reducing our face to face appointments. The changes below will be in place to protect our colleagues and customers.

From 23rd March;

  • The Repairs & Maintenance service will cover emergency repairs only and will also include any necessary compliance checks / H&S related work or inspections.
  • We will continue to undertake repair works that can be completed outside of customers’ homes, as well as safety inspections of communal areas

What will happen next?

Our customer service team will be contacting you shortly to cancel any non-emergency repairs you have booked in with us. We will also be cancelling any planned works such as kitchen, bathrooms if they haven’t started yet (we will finish these works if they have already started).

To see what an emergency repair is click here

My Account – rent & repairs app.

We are temporarily closing the option to report a non-emergency repair via our app. You can still use the app to pay rent.

Head Office reception

Our head office reception at Gadbrook Park, Northwich will be closed from 19th March, apart from essential appointments that we have made with you.

If you have concerns about paying rent please contact the Income Management team on 0300 303 9848 or DM us here, they can discuss rent payment arrangements and refer you to our Money Matters and Employment teams.

Our other support services are still here for you;

• Support & Wellbeing Team 0300 303 9848 or DM us here
• Lettings team 0300 303 9848 or DM us here.

We are monitoring the advice from the Government and we will keep you updated via our Facebook page and website.

Helping you find a job


We are still here to help you. You can contact us and access our support services via telephone 01606 813 546 or email 

We offer support and guidance for customers who are looking to get back in to training or work.

Our carefully tailored advice meets individuals needs and supports local people to find lasting work. Our team focus on enhancing your employment opportunities and self confidence of customers.

We have a team of inspirational and self motivated individuals with the skills, knowledge and ability to support you to recognise your skills and potential. We can offer information, advice and guidance and a positive attitude towards helping you to achieve.

We have strong links with private and public sector employers and support agencies/networks and an excellent knowledge of local services, making local employment opportunities more accessible.

Marie,  Weaver Vale customer, accessed the service and told us what she thought of the support she received:

How did you hear about our Employment Horizons Team?

I heard about them from my Job Centre advisor who pointed me in the team’s direction. After working with Jayne for a few weeks, she suggested I considered a work experience placement at Weaver Vale to build my experience, and asked if I wanted to complete an eight week placement with her team. I happily accepted as I had become familiar with some members of the team and therefore felt I would be more comfortable.

What do you think you have gained by completing a work experience placement?

My confidence and motivation has grown considerably after completing the work placement with the team. I feel I now have more skills and experience to talk about when applying for jobs. It has also given me an insight into administration and helped me to understand what type of work I would enjoy.

What would you say to others thinking about completing a work experience placement?

It’s worthwhile, go for it! If you want to try something you haven’t done before, always consider a work experience placement as you will be able to gain an insight into the area as well as skills for future applications.

I’m glad I had the chance to complete the work experience placement as it has given me the motivation to continue to look for work in administration using the skills I have gained. I am now looking at completing a further placement elsewhere in order to work towards employment.

We are still here to help you. You can contact us and access our support services via telephone 01606 813 546 or email