Frequently asked questions

How do I get a house? 

We do not manage the administration of housing waiting lists in Cheshire. Each area where are homes are found has a different system for being able to register and bid on available homes. To find out more and register visit here.

Sometimes we have homes available on Rightmove, so check regularly following the link here.

I am due to made homeless soon, can you help?

Cheshire West and Chester have help and advice about homelessness, there is on online referral form you need to fill in if you are 56 days or less from becoming homeless - here is the link 

I have paperwork to support my application, where do I send it?

If you have been asked to provide evidence in support of your housing application please contact West Cheshire Homes on for advice on how to upload the information to your application. If you have bid for a property owned by Weaver Vale Housing Trust and are successful, our Home Moves staff will explain the next steps. If you need to provided any information to us our staff will fully explain what this is and how to send it across to us.

How do I cancel a repair?

You can cancel and rebook your appointment via our free My Account app here or you can call us on 0300 303 9848.

How do I deal with damp, mould and condensation?

Here is all our information about Damp, Mould and Condesation as well as how to report it in your home. 

I have an issue with my neighbours, what can I do?

If you are a Weaver Vale Housing Trust tenant reporting problems with another Weaver Vale tenant, in most cases the Trust recommends you try speaking to your neighbour in the first instance. However, if that fails you can report Anti Social Behaviour by visiting here.

When are the rent-free weeks?

If you pay your rent weekly, we work out how much you have to pay over 48 weeks. This means there are four weeks where you don’t have to pay as long as your rent account is clear. If you pay your rent by direct debit or standing order, we will work out 48 weeks rent and divide the amount over 52 weeks so that you make either 12 monthly payments or 26 fortnightly payments. There are two rent free weeks at Christmas and two at the end of March.

I need help with money/benefits, what do I do?

Everyone's circumstances are different, that's why our Money Matters Team tailor their support to suit you. They really are with you every step of the way with advice and support about everything money related. You can find out more by visiting here.

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