Customer participation

By supporting and encouraging Tenant Participation through a variety of mechanisms, we believe that this will improve housing services to our customers.

Tenant Participation is a two-way process which benefits both tenants and Weaver Vale Housing Trust. It is your opportunity to get involved in the management of your home, and to influence the services you receive. Join in and help make a difference.

Find out about our:

• customer participation activities
• tenant consultative committee
• estate walkabout timetable

Customer participation: how does it work?

• Tenants are represented on Weaver Vale Housing Trust’s Board of Management.
• The Resident Involvement Statement sets out how tenants can become involved in decisions on housing matters.
• Tenants of the Trust can become a member of the Tenant Consultative Committee. This Committee meets on a monthly basis with senior staff of the Trust.
• Tenants and Residents Associations are active within the area, and all tenants and residents are encouraged to join. Weaver Vale Housing Trust provides practical support and funding to groups.
• Through the establishment of a tenants Sounding Board the Trust carries out surveys, both written and by telephone, to ensure that we are delivering an excellent service.

Why get involved?

• It gives tenants an opportunity to influence decisions made about their home and neighbourhood
• It gives tenants an opportunity to influence services that they receive
• It enables tenants to have more choice
• Links are made with the Trust’s officers, which enable two way discussion, so that quality of life can be improved

What support does Weaver Vale Housing Trust Offer?

• Groups will receive financial support from the Trust to help with stationery, hire of venues for meetings etc.
• The Tenant Participation Officer, along with all Trust Officers, are available for support and advice
• The Trust will provide Tenant training where possible to develop skills and confidence
• Advice, assistance, and training will be provided for meetings, producing newsletters and publicity, developing a constitution, managing accounts and fundraising.

Complaints procedure

If you are unhappy with the standard of service that you have received and wish to make a complaint, Weaver Vale Housing Trust operates a formal complaints procedure, complaints form.

Contact Details

For further information on Tenant Participation, please contact:
Tracey Holdcroft
Tenant Participation Officer
Weaver Vale Housing Trust
Gadbrook Point, Rudheath Way, Gadbrook Park, Northwich, CW9 7LL
Tel: 01606 813412
E-mail: tracey.holdcroft@wvht.co.uk