Customer Involvement Groups
Contact: Stacey Green
Ways to ‘Get Involved’ at Weaver Vale Housing Trust
Customer Involvement Groups
We have a range of groups to suit our customer’s varying interests. Jump on board to help us improve the services that matter most to you! The groups are;
Repairs Working Group – This customer group looks at how we carry out our Responsive Repairs Service, they will work with WVHT staff to suggest improvements. If you have a particular issue with our repairs service and have suggestions on ways that you think we can improve it, let us know!
Property Investment Group – This customer group look at priorities and our plans to improve your homes, this may be in the form of new kitchen and/ or bathroom installations. This group have recently had a big responsibility in being part of the cladding project in
Tenancy Management Group – This group of customers meet to tackle subjects like Anti-Social Behaviour and how best to manage it in our neighbourhoods. We understand that our tenants have concerns so we invite you to join the group to help us gain an understanding and to look at ways to move forward.
Income Management Group – This customer group looks at how we collect your rent, discuss financial issues that may be affecting our tenants and look at ways that we can support our tenants through forthcoming benefit changes. Recently, they have been doing a lot of work on the upcoming Welfare Reform Bill.
Voids & New Tenancies Group – This customer group looks at our empty properties before they are re-let to new tenants. This group is particularly important as they work with the voids team to set the standard of how you should receive your new home. We are also keen to have new tenants on board this group as we are very interested in the ‘New Tenancy’ process, help us by joining this group and giving feedback on your experience from sign up to your new tenancy visit.
Review It – This customer group get together to review all of the literature we send you; e.g. ‘Your Home’ magazine and the ‘Get Involved Calendar.’ They are reviewed for; clarity, readability, use of jargon, photos, style and colour.
Careline Consultation Group – This group is made up of customers who use our Careline services, or neighbours or relatives of those who do. We need this group of customers to ensure that the Careline service users are getting the right support. They are always looking at improvements to the service.
Disability Action Group - The Disability Action Group is a newly formed Customer Involvement Group at the Trust. It is made up of a group of disabled Tenants who have come together to look at Weaver Vale Housing Trust’s service delivery from a disabled person’s perspective. If you would like more information or would be interested in joining the group, please call Stacey Green on 01606 813422 or email email@example.com
Frodsham Group - Are you a Weaver Vale Housing Trust Tenant living in Frodsham? Want to have your say in how the Trust operates but don’t like the idea of coming to Northwich? The Frodsham Resident’s Group could be the place for you. Weaver Vale Housing Trust Tenants in Frodsham get together to discuss their experiences of living in Frodsham. If you are interested in joining the group or would like more information, please call Stacey Green on 01606 813422 or email firstname.lastname@example.org
These groups meet either quarterly or bi-monthly at our head office in Northwich (with the exception of the Frodsham Group who meet in Frodsham). We can provide you with transport to get here if you need it, we can help with child care arrangements, and you might even get a free lunch!
Please click on the link below to view the customer involvement leaflet.
Below is the annual report of our Tenant Consultative Committee (TCC). They have put this together to show what they have achieved over the last year and what a difference being a member of the committee makes to the decision making process at Weaver Vale Housing Trust.
- Customer Involvement Groups (PDF, 1481 KB)
- Summary Report - Involvement Impact Assessment Report 2012 (DOC, 2734 KB)