Making a complaint

We are committed to improving the services you get from the Trust

We are aware that from time to time our service doesn't always meet your expectations. We are committed to improving the services you get from the Trust, so please tell us if we have done things well or badly.

If its a complaint it will be looked into by a manager within the Trust and they will write back to you with the results of their investigation within 20 working days.

If you are not happy with this response and you tell us specifically why you believe the complaint is not resolved we will arrange for one of the Trust’s Directors to review your complaint.

If you still feel that complaint is not resolved it can be referred to a panel of the Trust’s Board members which is the final stage of the Trust’s complaints process.

We are members of the Housing Ombudsman Scheme who may be able to review your complaint after it has gone through the Trust’s procedure.

If you wish to make a complaint please call us on 0300 303 9848.

If it’s a comment about something we will make sure that it is passed on to the manager and staff concerned.

If you wish to make a comment please call us on 0300 303 9848.

Alternatively you can give us your feedback or complaint at any of our offices.

We are here to help you, so if you feel you need any support in making a complaint or giving us feedback please ask any member of staff.  

If you want a full copy of the Trust’s Customer Complaints and Feedback Policy please click on this link