Our Service

The Support Service is designed to work with people who are experiencing a wide range of issues and our aim is to meet individual needs. We do this by offering one to one advice and support and we can put you in touch with other agencies that may be able to help you; at times this will mean that we will work in partnership with other agencies to ensure you receive the best possible support.   

We are partly funded by Cheshire West and Chester Council and offer a free service to any Weaver Vale Housing Trust tenant for a maximum period of up to two years. We review your support needs with you on a regular basis to ensure that we are achieving things together and to identify any new issues that may occur.

Issues we can help with: 

• Housing Issues/ settling into your home            
• Welfare benefits
• Money and Debt
• Daily Living Skills, for example budgeting and looking after your home.
• Rehabilitation after leaving care, hospital or prison
• Mental well being
• Depression
• Low confidence/ self esteem
• Alcohol or drug issues
• Sexuality
• Self harm/ self injury
• Isolation
• Suicidal thoughts
• Education/ training/ employment
• Relationship worries
• Eating disorders

Confidentiality Policy:

We promise that whatever you say to us is confidential. We will ask for your consent before we share information about you with other organisations. The only time we may break your confidentiality is if you suggested a serious risk of harm to yourself or others; if this happened we may need to involve other agencies but we would always try to discuss this with you first.

Your rights:  

• To choose whether you use the service or not 
• Be treated with respect at all times
• Not to be discriminated against for any reason
• Have your cultural or religious beliefs respected
• To be listened to and taken seriously
• To know how to complain if there is anything about the service that you are unhappy with.
• To make decisions concerning your support and have access to information that is kept about you. 
• To decide at any time that you no longer wish to work with us

For more detailed information have a look at the Supporting People Leaflet.

If you would like information about aids and adaptations in your home please click this link

A referral form can be sent to you. Please call us on 0300 303 9848.